topic Re: My premium account not working in iOS (iPhone, iPad)

My premium account not working

Rollingstar35 — Thu, 02 May 2013 03:15:14 GMT

My premium account is not working on Spotify

Re: My premium account not working

Rollingstar35 — Thu, 02 May 2013 03:22:28 GMT

Not working

Re: My premium account not working

Peter__ — Thu, 02 May 2013 10:24:55 GMT

Server issues from last night should be now resolved. Are you still having issues?

Peter

Re: My premium account not working

Rollingstar35 — Fri, 03 May 2013 11:55:57 GMT

Hello,

I have spotify premium account. I had it installed it on my iphone And I had enabled "Offline" mode for some playlists. And all of them were taking a lot of space, so I disabled the "offline" mode for those playlists. And in the settings I was able to see that SPotify still takes all that space even though these playlists are not offline.

I read on this forum to delete the app and re-install the app so that I get back the space. And after I installed it back and logged it, it is not identifying me as a premium user.
Let me know abou tthe issues

Thank you

Re: My premium account not working

Peter__ — Fri, 03 May 2013 13:09:48 GMT

Are you sure you are logging in using the correct details and your account is still on premium on your online overview?

Peter

Re: My premium account not working

Rollingstar35 — Fri, 03 May 2013 13:58:01 GMT

Dear Peter,

I am sure that I am logging into my account correctly. I can see all the playlists that I had created previously on that account. The Spotify on my macbook pro is acting without any issues. It is showing premium account on top. But on my iphone, when i go to a playlist (that i created a few days back) , and click on a song, i am getting a message that this is available for only premium users.

I suppose this should be easy. Now am getting frustrated.

thank you

Re: My premium account not working

Adam — Fri, 03 May 2013 14:26:29 GMT

Hey there, your account looks great at our end, so your issue may take a bit of extra troubleshooting. Get in touch here and one of our support team will get back to you as soon as they can and get everything sorted out. If you get an automated response, reply back to it directly.