topic Re: “Couldn’t open link” message in iOS (iPhone, iPad)

“Couldn’t open link” message

Jtalbottt — Sat, 11 May 2024 16:31:10 GMT

Getting this error anytime someone shares a song link with me via the iOS messages app. Worked fine yesterday.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Re: “Couldn’t open link” message

Jtalbottt — Sat, 11 May 2024 16:46:30 GMT

I’m in the United States of A.

iPhone 12 mini

ios 17.4.1

how do I fix this issue so I can open Spotify links that people share with me?

Re: “Couldn’t open link” message

Susan_GP — Sun, 12 May 2024 17:40:46 GMT

Hi there @Jtalbottt,,

Thanks for reaching out to the Community and welcome!

Does this only happen when you try to open a link? Or do you get the message when doing anything else from the Spotify app? If you haven't tried, we recommend performing a clean reinstall of the Spotify app by following these steps. No worries, you won't lose any content, but you might need to download your offline music again.

If that doesn't help, could you try logging in with a different account on your device and check if you get the same error? If you don't have another account, you can ask a relative or friend to log in with their account for a bit and check.

Let us know how that goes.