topic Re: Unable to disable data saver in iOS (iPhone, iPad)

Unable to disable data saver

Roadie1990 — Mon, 01 Jun 2020 10:36:05 GMT

Plan: Premium Family membership

Country: Germany

Device: iPhone 7 Plus

Operating System: iOS 13.5

My Question or Issue

I cannot disable Data saver mode. My decide is running the latest iOS version, I removed and reinstalled the app and turned off the car mode feature thingy.

But the issue still hasn’t been resolved, yet.

Re: Unable to disable data saver

Elena — Wed, 03 Jun 2020 11:06:00 GMT

Hey there @Roadie1990!

Thanks for reaching out to the Community about this.

Just to check, have you tried a clean reinstall of the app instead of a regular one. This will make sure you have the latest version and that any outdated files are removed.

Give your device a quick restart as well before you open the newly installed app.

If that doesn't solve the issue, could you let us know if you experience this on 3/4G, Wi-Fi or both?

If a family member or a friend has a Spotify account, it could also be a good idea to ask them to log in on your device to see if the app behaves the same way.

We'll be on the lookout for your reply. Feel free to get back to us if you have any further questions 🙂

Re: Unable to disable data saver

Roadie1990 — Tue, 09 Jun 2020 05:10:03 GMT

Thanks a lot. The issue is now resolved 🙂

Re: Unable to disable data saver

Andreas39 — Wed, 05 Jun 2024 21:18:09 GMT

Hello there, I’m revamping this old thread.

I’m having the same issue with my Iphone 15 on ios 17.5.1.
When on Wifi, I can access the data saver button and toggle it. Whenever I turn off wifi, the data saver automatically switches on and the option is greyed out so that I can’t change it.
I tried a clean reinstall as mentioned above, but no luck.
what can I do?

thanks,

Mark

Re: Unable to disable data saver

Maria — Fri, 07 Jun 2024 07:05:21 GMT

Hey there @Andreas39,

Thanks for posting in the thread!

Could you double-check your phone's settings to make sure that Low Data Mode is switched off for your mobile data? When this feature is turned on, you're usually not able to change the Data Saver settings in the Spotify app. You can check the steps on this page from Apple.

If that doesn't do the trick, it would be great if you could let us know what version of the Spotify app you're currently running.

Keep us in the loop!

Re: Unable to disable data saver

Andreas39 — Fri, 07 Jun 2024 11:55:56 GMT

Thanks Maria, this was the trick indeed! Working as expected now.

Re: Unable to disable data saver

Maria — Sat, 08 Jun 2024 12:09:02 GMT

Hey @Andreas39,

Awesome, that's great to hear!

Should anything else appear, we're just a post away.

Cheers 🙂

Re: Unable to disable data saver

315poe2eanyrqk535mbg — Wed, 28 Jan 2026 05:25:07 GMT

Mines not turned on but I still have this issue

Re: Unable to disable data saver

Joan — Wed, 28 Jan 2026 10:35:57 GMT

Hi @315poe2eanyrqk535mbg,

Thanks for the reply.

Do you mean that the Data Saver is off, but the slider is still greyed out and cannot be interacted with? Can you confirm if you've already tried a clean reinstall and if you've checked the settings mentioned by @Maria earlier in the thread? If this doesn't do the trick, then we'll happily look deeper and get to the bottom of things.

Let us know how it goes.