Scroll freezes while navigating app

shewantedmore — Thu, 06 Jun 2024 02:01:16 GMT

When trying to scroll up or down on any of the tabs in the Spotify app, it suddenly stops and won't allow me to scroll anymore. This also happens when trying to scroll on horizontal sections like "suggested albums" and "favorite artists" on the home page. This sometimes causes me to accidentally click on things because it registers my scroll as a click/tap.
The only way to get it to scroll again is to restart the app or scroll the opposite direction before starting to scroll the correct way again.
This bug doesn't affect my settings page.

It also doesn't happen on any other app, so it isn't an issue with my screen.

8.9.42.597
iOS 15.8.2
iPhone 7
Spotify Premium Duo (though the issue persisted on Premium Individual)

Re: Scroll freezes while navigating app

MihailY — Sat, 08 Jun 2024 14:39:50 GMT

Hey @shewantedmore,

Thanks for reaching out.

Have you already tried reinstalling the app? If yes, check whether the same issue happens with the other account in your Premium Duo plan. Also, see if your account causes the same behavior on the other person's device.

Keep us posted.

topic Scroll freezes while navigating app in iOS (iPhone, iPad)

Scroll freezes while navigating app

Re: Scroll freezes while navigating app