topic Re: Help in iOS (iPhone, iPad)

Help

Mustasch — Sun, 05 May 2013 17:48:45 GMT

Am in need of help here, am inadequately chose unlimited instead of premium on my iphone, is there any chance I cud

reversed that, And chose premium instead? . Sorry for my verry bad English.

Robert

Re: Help

Peter__ — Sun, 05 May 2013 17:56:14 GMT

Hey 🙂

Did you subscribe to a rolling monthly subscription or did you get unlimited via a gift card?

Peter

Re: Help

Mustasch — Sun, 05 May 2013 19:21:56 GMT

i´ve got it from a gift card

Robert

Re: Help

Peter__ — Sun, 05 May 2013 19:36:27 GMT

In that case you will need to get in touch with the customer services team directly using the online contact form and they will be able to swap it over to premium for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter