topic Re: Bottom bar UI glitch in iOS (iPhone, iPad)

Bottom bar UI glitch

dylanshira — Thu, 08 Aug 2024 15:10:05 GMT

Plan

Basic Family

Country

United States

Device

iPhone 15 Pro

Operating System

iOS 17.6.1

Spotify Version

8.9.64.456

My Question or Issue

glitch in UI on bottom bar, home page not transparent but search and your library is

Re: Bottom bar UI glitch

OscarDC — Sat, 10 Aug 2024 15:57:30 GMT

Hey @dylanshira,

Thank you for reaching out to the Community.

To start investigating this behavior, would you mind confirming if you have already performed a clean reinstall of the app by following the steps in this article?

If so and the issue persists, would you mind checking on a different device (using your own account) to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out.

Lastly, it would also be great if you could have someone log in with their account on your device (it could be the same friend or family member), to see if the issue persists. This will help us understand if it could be account-related or not.

We'll be on the lookout.

Re: Bottom bar UI glitch

dylanshira — Sun, 11 Aug 2024 17:18:20 GMT

I have done a clean reinstall. That did not fix the issue

Re: Bottom bar UI glitch

Eni — Mon, 12 Aug 2024 17:48:04 GMT

Hey @dylanshira,

Thanks for your reply.

Could you send us the additional info @OscarDC asked for previously? This will help us determine if the issue is device or account-related.

We'll be on the lookout.

Re: Bottom bar UI glitch

dylanshira — Tue, 10 Sep 2024 22:17:41 GMT

Did a clean reinstall, it did not get fixed. Another account that logged onto my device had the same problem, and they have the issue on their own also.

Re: Bottom bar UI glitch

Ivelina — Thu, 12 Sep 2024 07:05:21 GMT

Appreciate the cooperation, @dylanshira.

Did you notice when this started happening and if it was something specific?

Since you mentioned that your Spotify version is 8.9.64.456, could you confirm that you've now upgraded to the newest after the clean reinstall, but there's still not any difference?

Lastly, do you also mean that the other person that logged in on your device experiences the same thing on their phone? If that's so, it'd be great if you could ask them to post their details here as well, that'll be very helpful.

Thanks and we'll be on the lookout 🙂