Jam problem

BboySEP — Tue, 10 Sep 2024 13:53:04 GMT

Plan

Premium

Country

Ukraine

Device

IPhone 11

Operating System

IOS 18

My Question or Issue

Jam not working on my phone, when I join or create a jam it just shows my own queue, I appear like Im in the jam, but Im just listening like Im alone. Already tried to relogin, reinstall and cleared cache, nothinh helped.
Works perfectly fine on my pc(Win 11)

Re: Jam problem

Susan_GP — Wed, 11 Sep 2024 14:35:02 GMT

Hi there @BboySEP,

Thanks for your post here in the Community and welcome!

First, we'd like to get more info about this behaviour. Could you send us a screenshot of what you see when you create or join a Jam session? Additionally, are you the only user having issues? Or are the other participants experiencing the same behavior?

Now, if you haven't tried any troubleshooting steps, we'd recommend starting with a clean reinstall. This is often an overlooked step, but it can be helpful. No worries, you won't lose any content, but you might have to re-download your offline music.

Lastly, could you try starting or joining a Jam from a different mobile device with your account? It can be a relative or friend's device.

Keep us posted!

topic Re: Jam problem in iOS (iPhone, iPad)

Jam problem

Re: Jam problem