topic Re: Beats Flex in iOS (iPhone, iPad)

Beats Flex

James36515 — Tue, 05 Nov 2024 14:55:59 GMT

Plan

/Premium

Country

Device

IPHONE16pro

Operating System

iOS 18.1

My Question or Issue

I have several pairs of Beats Flex and I connected one of them to my iPhone and I find that Spotify app on iOS will play the music but there be no sound. I’ve reset the earphones, restarted iPhone, reinstalled the app all to no avail.

Re: Beats Flex

Eni — Wed, 06 Nov 2024 15:36:28 GMT

Hey there @James36515,

Thanks for getting in touch about this here in the Community.

Just to confirm, have the earbuds worked before or have they never worked? Also, do they work with other devices such as a PC, tablet?

It's also worth giving a different pair of headphones/earbuds a go to see if the same happens.

Keep us posted.