topic Re: Can’t find profile in iOS (iPhone, iPad)

Can’t find profile

Meanux17 — Tue, 09 Apr 2024 02:07:36 GMT

Everytime I try to see my profile or others it shows as something went wrong, I’ve tried viewing it in other ways but It’s not working

Re: Can’t find profile

MateusM — Tue, 09 Apr 2024 11:46:30 GMT

Hey there, thanks for posting here in the Community.

This is for sure a weird behavior. Can make sure you're sharing the correct link to your profile with others?

In this link here, you can double-check under Username your current username set on your Spotify account.

Copy that username and paste it on this link https://open.spotify.com/user/{your_username} and check if you see the same error happening.

Please let me know how this goes.

/Mateus

Re: Can’t find profile

Meanux17 — Tue, 09 Apr 2024 13:52:40 GMT

Unfortunately it still isn’t working. I tried to send myself my daughters new accounts profile link and I get the same something went wrong page as well

Re: Can’t find profile

MateusM — Tue, 09 Apr 2024 16:18:02 GMT

Thanks for the quick reply @Meanux17!

Any additional details that you can provide (such as the device's make, model, and OS) where you've been experiencing this will be very helpful to us as well. Sending us some screenshots of what the issue looks like would come in handy.

Note: Be aware this is a public space, so please don't share any personal info on the screenshot you'll share with us.

Please keep us in the loop.

/Mateus

Re: Can’t find profile

Meanux17 — Tue, 09 Apr 2024 18:39:59 GMT

thank you! Top photo is phone model etc, second is copying a direct link of my profile second is attempting to open it on safari - others I’ve send my profile link to have also gotten this something went wrong page as well

Re: Can’t find profile

MateusM — Thu, 21 Nov 2024 09:39:45 GMT

Awesome! Thank you @Meanux17!

Just one more test - can you try accessing again your profile through the link on a different web browser like Chrome if you haven't already tried it?

I'll be on the lookout for your reply.

/Mateus

Re: Can’t find profile

Meanux17 — Thu, 21 Nov 2024 09:43:09 GMT

im able to open it on my iPad but on my phone i still get the something went wrong page on safari / private mode / chrome

Re: Can’t find profile

MateusM — Wed, 10 Apr 2024 16:14:20 GMT

Thank you @Meanux17! 🙂

Can you provide additional details by answering the following questions:

When did this start happening? Did it work before?
Can you still open other people's profiles normally on the same devices?
Does opening profiles from the search work as expected?

Please keep me posted.

/Mateus

Re: Can’t find profile

Everday_emi13 — Tue, 19 Nov 2024 21:56:26 GMT

SAMEEE!!!! did u fix it tho?

Re: Can’t find profile

Yordan — Thu, 21 Nov 2024 10:04:04 GMT

Hey @Everday_emi13,

Welcome to the Spotify Community!

Just to confirm, are you having issues opening a specific profile or all profiles in general? Have you tried using another Wi-Fi network or switching to cellular data (if applicable) to see if that helps? It's worth checking if disabling your device's Firewall temporarily does the trick.

If this happens on desktop, I'd recommend editing the hosts file and removing any lines with Spotify in the address you find. There's a detailed guide on how to do that here, check it out 🙂

Cheers!