topic Spotify IOS crashing on using certain features in iOS (iPhone, iPad)

Spotify IOS crashing on using certain features

Hawkstajj — Tue, 17 Dec 2024 09:47:16 GMT

Plan

Premium

Country

Device

iPhone 7

Operating System

(iOS 15.8.3)

My Question or Issue

My Spotify has recently begun crashing on the Now Playing view when I try to use certain features; full screen the lyrics, use the plus to add to new playlist or open the queue to edit it. I’ve tried to do a full reset or whatever it’s called where I fully remove the app deleting the cache etc. I originally only experienced it with one playlist, so I copied it into a new one and deleted the OG, but the problem then arose in that new one AND a different playlist. I’m presuming it’s the age of my phone (which is just a temp until I can afford a new one anyway) but it would be nice to have some clarity from the professionals.

Re: Spotify IOS crashing on using certain features

MateusM — Tue, 17 Dec 2024 17:03:16 GMT

Hey there @Hawkstajj! Thanks for posting and welcome!

Have you tried using the same account or opening the same playlist on a newer device to see if the issue might be device-related?

Feel free to share a screenshot or a quick video so we can get a closer look at what’s happening on your end.

Keep me posted!
/Mateus

Re: Spotify IOS crashing on using certain features

Hawkstajj — Tue, 17 Dec 2024 17:31:01 GMT

Hiya! On my old phone which this one had to replace I didn’t experience the issue at all, and my PC still doesn’t have such issues so I’m sure it’s device based. I took a quick screen recording as an example if that can help diagnose the issue 🙂

Re: Spotify IOS crashing on using certain features

MateusM — Wed, 18 Dec 2024 11:11:02 GMT

Thanks for getting back to us and sharing this video, @Hawkstajj!

I wanted to let you know that there’s an ongoing issue currently under investigation about this issue. I recommend keeping your app up to date to ensure you don’t miss any fixes or improvements. Any new relevant updates will be posted there.

Hope this clears things up!
/Mateus