topic Re: iPhone won't recognize Premium subscription in iOS (iPhone, iPad)

iPhone won't recognize Premium subscription

Powslayer562 — Tue, 28 May 2013 21:38:28 GMT

I have deleted and reinstalled app several times. I have deleted Facebook app. I have cleared all history in my Safari. I have turned off phone several times. I have verified that payment went through. I still can't access my playlists and my account is still not being recognized as premium. Please take at look at my account.

Re: iPhone won't recognize Premium subscription

Peter__ — Wed, 29 May 2013 00:11:34 GMT

Hey! Welcome to the community 🙂

Does your account say you are on Spotify premium in your subscription status on your online overview?

Peter

Re: iPhone won't recognize Premium subscription

Powslayer562 — Wed, 29 May 2013 03:50:48 GMT

Yes it does. I must have renewed incorrectly. Can i fix this somehow?

Re: iPhone won't recognize Premium subscription

Peter__ — Wed, 29 May 2013 10:53:32 GMT

If it does say premium then you should be good to go. Sometimes it can take a while for your subscription to appear on all of your devices. Are you still having issues?

Peter

Re: iPhone won't recognize Premium subscription

Powslayer562 — Wed, 29 May 2013 17:06:32 GMT

Peter. I have to correct my prior post. I have apparently signed up for unlimited, when I really wanted to renew my premium subscription. I would like to get back to the premium subscription, but I used a gift card and am not sure how to proceed.

Re: iPhone won't recognize Premium subscription

Peter__ — Wed, 29 May 2013 17:07:42 GMT

Ah that would make sense why its not working! No worries, if you get in touch with the customer services team directly using the online contact form they should be able to get that swapped over for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: iPhone won't recognize Premium subscription

Powslayer562 — Wed, 29 May 2013 17:11:15 GMT

Haha! I guess that would explain it! Thank you so much for your help. I have never been good with "details"!