topic Re: I can’t play ANY music at all in iOS (iPhone, iPad)

I can’t play ANY music at all

Ranch_is_Cool — Mon, 14 Jul 2025 17:11:28 GMT

Plan

Free

Country

United States of America

Device

iPhone 16 Plus

Operating System

IOS 18.5

My Question or Issue

I can’t play anything. No songs or podcasts at all. Nothing. I’ve reinstalled, cleared cache, open and closed the app, restarted my phone, updated the app, updated my phone, I’ve checked my internet, and logged out and logged back into my account. Absolutely nothing plays.

Another thing is that the names of the songs are grayed out as if I’m offline even though I’m not. This issue started about a day ago for me.

Re: I can’t play ANY music at all

Eni — Mon, 14 Jul 2025 20:04:02 GMT

Hey @Ranch_is_Cool,

Thanks for getting in touch about this here in the Community.

Just to confirm, are you getting any error messages when you try to stream your content? If so, make sure to send us a screenshot of it so we can take a closer look. You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.

On another note, you mentioned that you're using the free service. Just to make sure, are you abroad? If so, keep in mind that you can use your account in a different country than where your account is registered for up to 14 days. After that, you won’t be able to play anything. To continue using your account, you need to change your country settings.

We'll be waiting for your reply.

Re: I can’t play ANY music at all

Ranch_is_Cool — Mon, 14 Jul 2025 21:57:10 GMT

Thanks so much! I recently traveled outside of the U.S and forgot to change my location settings. Thank you ^^

Re: I can’t play ANY music at all

Eni — Mon, 14 Jul 2025 23:13:16 GMT

Hi @Ranch_is_Cool,

We're glad to know that now it's working as expected! If you need a hand with anything else, the Community is here for you 🙂

Cheers!

Re: I can’t play ANY music at all

Slmn — Wed, 16 Jul 2025 13:50:04 GMT

I have the same problem as this dude, how can I fix it?

Re: I can’t play ANY music at all

AlejaR — Wed, 16 Jul 2025 15:55:20 GMT

Hey there @Slmn,

Thanks for posting here and welcome.

Just to confirm, have you tried what @Eni mentioned above? As mentioned above, if perhaps your account is free, and you're abroad as per this moment, you'll need to update the country settings of your account. Keep in mind that you can use a free account in a different country from the one where it was registered for up to 14 days.

If you've already tried the above, and issues persist, it'd be awesome if you could send us:

A more detailed description of what's happening on your side. Do you see any errors when trying to log in?
The make/model and OS of the affected device.
The exact Spotify version you're running.
Any troubleshooting steps you've tried.

Keep us in the loop!

Re: Account cant play songs

aly-ssa — Wed, 27 Aug 2025 04:05:14 GMT

The same thing has happened to me, where most of the songs in my playlists have greyed out like the example above. I have not left the country at all, and my settings are all accurate. I'm also on a family membership. How can I fix this?