topic Re: HELP PLEASE in iOS (iPhone, iPad)

HELP PLEASE

wynditurner — Wed, 29 May 2013 20:29:41 GMT

I've had spotify for almost three month now as a premium user and it still says I have to be a premium user to listen to albums and sends me to radio! Please help or I will cancel subscription

Re: HELP PLEASE

Peter__ — Wed, 29 May 2013 20:51:19 GMT

Hey! Welcome to the community 🙂

Can you just double check your subscription status on your online overview still says premium?

Peter

Re: HELP PLEASE

wynditurner — Thu, 30 May 2013 00:15:15 GMT

Yep and I was just charged another 4.99 again

Re: HELP PLEASE

wynditurner — Thu, 30 May 2013 13:36:26 GMT

If solution is not made by this afternoon. Then bye bye spotify

Re: HELP PLEASE

Peter__ — Thu, 30 May 2013 14:04:02 GMT

4.99 sounds like you are using Spotify unlimited. If that is the case you need to update to the premium package (which is normally 9.99) in order to use Spotify on iOS.

Peter