topic Re: Allow Tracking?? ( ! ) in iOS (iPhone, iPad)

Allow Tracking?? ( ! )

crumnation101 — Fri, 18 Feb 2022 14:27:24 GMT

Plan

Premium*

Country - USA

Device

(iPhone 7)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I've never had this happen but when I upgraded my phone and downloaded Spotify for it (it gets 3 devices it can sync with and I only use my phone and laptop). Anyhow, a screen pops up that says "Allow tracking to..." And then it only give ONE button that says "CHOOSE". In different words - there is no choice whatsoever* Why is that??? Did Spotify recently decide they won't give people options on if they want be tracked or not (oh, and... for 'Ads)? My music is literally blocked unless I CHOOSE (which, it doesn't seem there is another choice?)

Re: Allow Tracking?? ( ! )

Alex — Sun, 20 Feb 2022 10:08:19 GMT

Hey @crumnation101,

Thanks for the post!

Can you clarify on which device you're getting this message and exactly when? It would be great if you can attach some screenshots of the issue.

Once we have this info, we'll do our best to clarify what's happening.

Looking forward to your reply.

Re: Allow Tracking?? ( ! )

geraldinemaryholland — Fri, 01 Apr 2022 15:29:32 GMT

I have the same issue : either press ‘CHOOSE’ or cannot access Spotify… as in NO CHOICE?? THis is ridiculous!

should I close my Spotify account after all these years? Already being encouraged by all to close accounts with Facebook, WhatsApp and Instagram because of the Facebook/Meta data policies

Re: Allow Tracking?? ( ! )

Elena — Sat, 02 Apr 2022 13:17:11 GMT

Hey there @geraldinemaryholland!

Thanks for reaching out and welcome to the Community. We'd love to help out with this, but to get started we'll need a bit more info about what you're experiencing exactly.

Can you send us a screenshot of the message you're getting and let us know when it appears for you. Info about the device you're using like OS and Spotify version will also help us get to the bottom of this faster.

Thanks for your cooperation on this.

Take care!

Re: Allow Tracking?? ( ! )

Metard79 — Mon, 15 Apr 2024 11:11:47 GMT

This is about to make me cancel my premium membership forever

Re: Allow Tracking?? ( ! )

Ivelina — Sun, 21 Apr 2024 09:20:42 GMT

Hi @Metard79,

Welcome to the thread!

Keep in mind that tracking is used for personalization purposes. It helps Spotify, as well as other apps provide more accurate suggestions based on some of the data from your likes, dislikes, listening habits, etc., in order to enhance your experience.

If you'd like, you can go to Settings on your iPhone > Spotify and toggle off Allow Tracking.

Hope this helps clear things up and the Community's here if you've got any other questions 🙂

Re: Allow Tracking?? ( ! )

damiandaviid — Thu, 25 Apr 2024 07:53:33 GMT

**bleep** has been so annoying. so i went thru settings x spotify and saw no "allow tracking" toggle. i finally hit "choose" to see if it appeared, and first of all, iphone right away gives you the choice you're looking for, which you've seen in other apps: "ask app not to track" / "allow tracking" obviously choose the "phuc you, don't track me" option, then you can go back to: settings x spotify and you'll notice now a toggle for allow tracking has appeared. if you made the right choice, the switch will be off, if you accidentally tapped "allow" after the annoying spoitfy ad where you press "choose", this will revert back to not being tracked. it's not the one way door it presents itself as.

iPhone tracking forced to chose to enable

Thu, 04 Jul 2024 01:09:59 GMT

Just got an iPhone, I logged in yesterday but it refuses to allow me to listen to music unless I enable tracking. I am a premium member and why am I forced to enable this

Re: Allow Tracking?? ( ! )

ifq_o9ck-dlo — Fri, 03 Oct 2025 00:43:07 GMT

Endless loop. HALP.

Re: Allow Tracking?? ( ! )

Brenda35 — Sat, 04 Oct 2025 11:38:25 GMT

Same here. Pop up does not disappear after clikcing Choose. Tracking is allowed in IOS settings.

Help.

mukwaxoxo — Sun, 05 Oct 2025 09:20:52 GMT

this isn’t about music, but I couldn’t find anywhere to get help on this website from, the support Spotify ai chat didn’t help. I keep getting a “allow tracking” ad, and it won’t go away. I’m on a IPad 11th generation, which I’ve had Spotify and used it for 4 years now, trackings been allowed and hasent been changed. when I press Change nothing happens. someone please help with this, it won’t let me play music. I’ve uninstalled and reinstalled it 3 times now, shut my device down twice.

Re: Allow Tracking?? ( ! )

Dessi — Sun, 05 Oct 2025 06:28:07 GMT

Hi folks,

Thanks for joining the thread!

If the pop-up doesn't disappear after you've clicked on Choose and confirmed if you want the tracking setting on or off, then it'd be best to perform a clean reinstall of the app. There might be some damaged cache causing this and this will ensure that it gets removed. You can also try disabling tracking in your phone's settings before adjusting this withing the Spotify app just to make sure that they will sync properly.

Hope this helps.

Re: Help.

k4riiii — Tue, 07 Oct 2025 03:22:17 GMT

if you restart ur phone it will work