topic Re: Not receiving device email in iOS (iPhone, iPad)

Not receiving device email

Keelanc — Fri, 31 May 2013 02:51:39 GMT

I have spotify premium and a 4th gen ipod touch and I am trying to sign in with a device code. I went to the page to receive my device password and it says the email is sent but I am not receiving the email.

Is this not the right page or what is going on?

https://www.spotify.com/us/account/set-device-password/

Re: Not receiving device email

MattSuda — Fri, 31 May 2013 03:08:01 GMT

I hear it can take up to 48 hours for the email to send.

It sounds silly, and I apologize for the inconvenience.

Post back if you still have not gotten the email after 48 hours.

Re: Not receiving device email

Keelanc — Mon, 03 Jun 2013 23:09:35 GMT

I still have not received the email. This is frustrating.

Re: Not receiving device email

MattSuda — Mon, 03 Jun 2013 23:13:14 GMT

I've sent this thread to Spotify employees.

Hopefully they can help you out soon.

Re: Not receiving device email

Richard — Tue, 04 Jun 2013 13:47:10 GMT

Hey, I've just sent you a PM with all the details to get this working.

Re: Not receiving device email

1213039854 — Fri, 07 Jun 2013 17:38:22 GMT

Richard, could you post the steps here, because I'm having the same issue. Thanks.

Re: Not receiving device email

meahtenoha — Fri, 07 Jun 2013 17:48:46 GMT

@1213039854 wrote:

Richard, could you post the steps here, because I'm having the same issue. Thanks.

Hi there - Which device did you need the ID for? Currently you're on a free subscription but Premium is needed to use Spotify on offline devices.