topic Re: Bug Report – Endless Loop of “You’re in control” Tracking Consent Popup in iOS (iPhone, iPad)

You’re in control pop up on launch

syplex — Sat, 22 May 2021 17:06:20 GMT

Plan

Premium

Country

USA

Device

iPhone X

Operating System

iOS 14.5.1

My Question or Issue

I am getting a strange pop up message when I start Spotify. *And every time I tap the Home icon!* It says You’re in control and has a button that says Choose. There is no way to dismiss this message. Pressing Choose does nothing but the pop up goes away.

This is with a premium account. What in the world is going on?

Re: You’re in control pop up on launch

Billy-J — Sat, 22 May 2021 07:00:45 GMT

Hey @syplex, thanks for reaching out to the Community!

I understand your concern. This pop-up is legit and it's from Spotify.

Also, you should be receiving an iOS pop-up notification after tapping CHOOSE. I'd recommend making sure that you have Spotify notifications enabled, so the pop-up can work as it should.

I hope this helps! I'll be here if you need anything else 🙂

Re: You’re in control pop up on launch

syplex — Sat, 22 May 2021 17:01:45 GMT

> This pop-up is legit and it's from Spotify.

Its obviously from Spotify, it’s inside the app. The issue is the questionable behavior. It looks like an ad, but I have Premium. If it’s not an ad, it’s trying to get me to change some setting and it keeps bugging me. That is ad-like nagware. It should only ask once if it’s going to ask at all.

> Also, you should be receiving an iOS pop-up notification after tapping CHOOSE. I'd recommend making sure that you have Spotify notifications enabled, so the pop-up can work as it should.

No pop ups after clicking. Feels broken. And I have had iOS notifications enabled for Spotify for years (see pic).

Re: You’re in control pop up on launch

syplex — Sat, 22 May 2021 17:07:27 GMT

Updated OP. I am seeing this pop up every time I tap the home icon on the bottom of the app. This is incredibly annoying. Someone borked it up.

Re: You’re in control pop up on launch

MattSuda — Mon, 24 May 2021 08:25:39 GMT

Spotify has this new popup in order to be compliant with the new privacy and data use policies that Apple has implemented with iSO 14.5. For more information about this you can read here. You've probably seen other iOS apps ask this as well.

Only thing I can think to try is a reinstall of the app. This hasn't yet shown up in my Spotify app so I can't test this out yet.

Re: You’re in control pop up on launch

LoneRider — Sun, 29 Aug 2021 03:02:15 GMT

Same problem! I rejoined Apple Music, thinking about switching back because this constant nagging is driving me nuts.

Re: You’re in control pop up on launch

DJ-DAARP — Tue, 29 Nov 2022 15:17:13 GMT

This has been happening to me for months. It does not give me a choice to say no, and I order to use the app I have to close it and reopen it. Spotify It’s nagware and it’s very annoying.

Re: You’re in control pop up on launch

AJadedJinx — Mon, 28 Jul 2025 07:56:58 GMT

I know this issue is from a while ago, but has anyone figured out a way to solve this? It’s recently begun happening to me as well, and nothing I’ve done is working.

I’ve checked my notifications— they’re all on, and yet I’m not getting any kind of pop-up after hitting ‘choose’. I’ve reinstalled the app— it’s there, waiting for me. I’m not sure why it’s happening, or how to make it go away for good.

Bug Report – Endless Loop of “You’re in control” Tracking Consent Popup

xc000000 — Tue, 17 Feb 2026 08:06:40 GMT

Plan

Premium family

Device

(iPhone 11 pro)

Operating System

(iOS 18.3.1)

My Question or Issue

I would like to report a bug in the iOS app.

When the message appears:

“You’re in control. Allow tracking to receive relevant Spotify promotions and marketing messages. You can update your choice at any time in your iOS settings. Spotify’s Privacy Policy”

– the popup shows with a button to choose. However, when I press the button, the popup disappears for one second and then appears again. This repeats infinitely and makes the app unusable.

App version: Spotify 9.0.74.1123

iOS version: 18.3.1

UPDATE:

Long press spotify app icon, select search, type anything and enter, click Choose and now popup will not show again. Just dont navigate to Home tab after close popup, otherwise need to do it again. After you have completed this step, you must exit the application without tapping on the home tab. Then you need to do hard restart on the device, where you need to press the volume up button, then the volume down button, and after that hold the power button until the device restarts.

Re: Bug Report – Endless Loop of “You’re in control” Tracking Consent Popup

Novy — Tue, 17 Feb 2026 08:06:40 GMT

Hey there @xc000000,

Thanks for reaching out!

This is odd. Have you already tried performing a clean reinstall of the app on your phone to see if that makes any difference?

If that doesn't do the trick, could you give it a try using a different mobile device and let us know if you notice the same behavior?

We'll be on the lookout for your response.

Re: You’re in control pop up on launch

leslie3reyes — Fri, 05 Sep 2025 23:45:47 GMT

Same here. I don’t know what to do.

Re: You’re in control pop up on launch

MihailY — Sat, 06 Sep 2025 08:41:30 GMT

Hey folks,

Apologies for the radio silence here.

If you're experiencing issues with the pop-up, try some basic troubleshooting like logging out and back in a couple of times and clean reinstalling the app and if those don't help, send us the following:

A detailed description of the issue.
Your phone's model, OS version and Spotify version.

Also, make sure to try enabling/disabling tracking from your iOS settings (Privacy & Security - Tracking - Spotify) and see if that changes anything.

Keep us posted.

Re: Bug Report – Endless Loop of “You’re in control” Tracking Consent Popup

NiallDD — Tue, 17 Feb 2026 08:06:40 GMT

Please can you pay for an application and then do our work for us

Re: Bug Report – Endless Loop of “You’re in control” Tracking Consent Popup

twoogeez — Thu, 11 Sep 2025 16:10:08 GMT

Im getting the same issue and nothing is working, I'm really getting frustrated.

Re: Bug Report – Endless Loop of “You’re in control” Tracking Consent Popup

xc000000 — Thu, 11 Sep 2025 16:20:01 GMT

Personally, what helped me was doing a hard reset on the phone, where you need to press the volume up button, then the volume down button, and after that hold the power button until the phone restarts. My guess is that it comes from issues with the app cache, which causes duplication or makes the app treat you as if you’re in a different region where you actually aren’t, and that’s why this message keeps appearing. And since you’re not located in that region, there’s no way for you to accept those terms.

Re: Bug Report – Endless Loop of “You’re in control” Tracking Consent Popup

xc000000 — Thu, 11 Sep 2025 16:28:10 GMT

Try it, and if it doesn’t work, write again.

Re: You’re in control pop up on launch

Ritikar — Fri, 12 Sep 2025 19:44:23 GMT

Same issue - tried everything

so frustrating - use this daily pretty much and have a whole family on the app that will need to move if this persists

tried everything - help? Have a recording I can send

iOS

Re: You’re in control pop up on launch

OscarDC — Fri, 12 Sep 2025 21:44:44 GMT

Hey @Ritikar,

Welcome to the Community and thank you for joining the thread.

It would be really helpful if you could send us the recording you mentioned in your next response. You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to YouTube or Google Drive and share the link with us (make sure the video has the permissions for anyone to watch it).

Also, remember to include the make, model, and exact OS version of your device, along with the Spotify version you're currently running to continue investigating the case.

We'll be waiting for your response.

Re: You’re in control pop up on launch

Silematic — Sun, 14 Sep 2025 22:15:25 GMT

I went to settings, apps, Spotify, advance settings, then I clicked on the record to play at the bottom. It started playing and then I licked the artist for the song and it opened up in Spotify. I then went to settings in Spotify and clicked on the Notification tab and adjusted the notification setting to my email and push notifications and now it’s gone.

Infinite Pop Up Bug

Pathieux — Wed, 17 Sep 2025 07:33:55 GMT

Plan

Premium

Country

France

Device

iPhone 12

Operating System

iOS 18

My Question or Issue

Since yesterday, when I open my Spotify app, a pop up appear with a "select" button, but when I click on it, the pop up constantly reappears 2 seconds later, so I can't hear my music. I tried to change my setting and I also tried reinstalling my app many times but it doesn't work. I hope someone could help me.