topic Re: Lost Playlists in iOS (iPhone, iPad)

Lost Playlists

steinarbarmen — Fri, 28 Jun 2013 14:24:19 GMT

I had a free Spotify account. Now I bought a new subscription for my Iphone, Netcom, with Spotify included.

In the process for installing this new account, all my playlists are lost. What happened? what can I do?

Steinar

Re: Lost Playlists

MikeyB — Fri, 28 Jun 2013 15:01:59 GMT

Hi @steinarbarmen! Welcome to the Spotify Community!

Can you try logging out of the account on your iPhone and logging in with the account details that is currently subscribed to Spotify Premium? It may be possible that a new account was generated when you first used the Spotify Mobile App on your phone.

If this doesn't resolve your situation, please respond back, :).

Re: Lost Playlists

Liam — Fri, 28 Jun 2013 15:36:25 GMT

@steinarbarmen wrote:

Hi

I had a free Spotify account. Now I bought a new subscription for my Iphone, Netcom, with Spotify included.

In the process for installing this new account, all my playlists are lost. What happened? what can I do?

Steinar

How can you install an account 😉

If you upgraded to Spotify from a Spotify partner, you should contact them first. If they cannot help, contact Spotify using the Support Form.

Liam