topic Spotify on iPod forgets local files from computer in iOS (iPhone, iPad)

Playlists vanishing completely while offline on iOS app

shall84 — Sun, 14 Jul 2013 10:42:06 GMT

I am on a 4S with OS 5.1.1 I downloaded the new app last week, and since then, despite not changing a single thing on any of my three devices, I have been unable to retain my list of playlists on my phone, let alone those that are synced to be available offline. When I first logged in after downloading the new app, I patiently waited for all my playlists to re-sync, then put the app offline to listen to my offline playlists later (I am on holiday, with limited access to wi-fi). This is what happens every time I repeat this process: I can listen to my offline playlists for a while. Next time I go back into the app, my entire list of playlists vanish before my eyes, despite having made no changes to the app. Then I have to repeat the process all over again, but it just keeps happening. I am premium subscriber and offline playlists is the main reason I pay my subscription. Please help! I'm going crazy in the silent mountains.

Re: Playlists vanishing completely while offline on iOS app

Stephanieeeeeeb — Tue, 16 Jul 2013 21:56:51 GMT

Hi there,

I'm having the same problem... kind of. Spotify has been working great on my iphone 4S, up until i downloaded the newest update to spotify last week. Now, each time I start spotify, all of my off-line playlists disappear and just the words "loading" show up. If i'm near wifi, the problem sometimes resolves itself after a few minutes, and everything loads again... However, I work in a National Park about 60% of the time, or am traveling out of the US where I can't access 4G or WiFi, so most of my playlists just keep showing up as "loading," which is a huge bummer when im' in my car driving for 5 hours without music when I pay for the premium subscription.

How do i fix this?

Steph

Spotify on iPod forgets local files from computer

hreichgott — Wed, 17 Jul 2013 23:15:30 GMT

Hi, I have been successfully syncing local files from my computer (laptop Linux client) to my iPod since purchasing the iPod in Nov. 2011. Over the last two weeks I have noticed that the iPod has started to "forget" files that I manually synced from the computer. I sync the files, they are playable for a while, then I come back a few hours later and the iPod either displays "Loading..." as the playlist name and no files, or else the files are listed but an error message comes up saying I need to sync the files again. I do so, and it only lasts a few hours.

Re: Spotify on iPod forgets local files from computer

Joe — Wed, 17 Jul 2013 23:32:15 GMT

Hi. This is an issue which has just started surfacing. I'm going to move your post to the iOS section to help with troubleshooting.

Re: Spotify on iPod forgets local files from computer

hreichgott — Fri, 19 Jul 2013 01:48:33 GMT

Thanks. I am now also having the permanent "Loading..." issue with lots of other playlists of streamed music -- not music I've synced to offline -- while online.

As of this morning this was only happening with playlists I created within the last 2 weeks. Now it's lots of other playlists too.

I did try installing Spotify for iOS 4, found absolutely none of my playlists displayed, went back to the newer Spotify and then this started happening.

Re: Spotify on iPod forgets local files from computer

hreichgott — Sat, 20 Jul 2013 16:48:13 GMT

The problem appears to have been fixed.