topic Re: Problem with premium spotify in iOS (iPhone, iPad)

Problem with premium spotify

Dando101 — Sun, 04 Aug 2013 08:18:03 GMT

Hi, my premium spotify on my iPhone has stopped working. Can anyone help? I've lost all my playlists!

Re: Problem with premium spotify

Taylor — Sun, 04 Aug 2013 08:42:44 GMT

Hi, and welcome to the community!

This sounds like an issue outlined here. Are you sure you're logging into the right account?

As per the post, if you are, I suggest you submit an online contact form; and someone at Spotify can look into it for you.

If you get an automated reply; make sure to reply to it directly (even if it's from a no reply); and it will be sent to the Spotify staff.

Anthony 🙂

Re: Problem with premium spotify

Joe — Sun, 04 Aug 2013 08:50:55 GMT

Hi.

Check that your subscription page shows an active premium subscription.

Log out and back in.

If that doesn't help, use the online contact form and someone at Spotify can help get this sorted. If you get an automated reply, make sure to reply to it directly (even though it says not to) to speed things along.