topic Re: Spotify crashes in iOS (iPhone, iPad)

Spotify crashes

vserranoa — Wed, 07 Aug 2013 01:23:31 GMT

Hello everyone,
Since yesterday the app won't open on my iphone v6.1 the screen just stays white with the black stripe on top. Is there any known bug or is it just me?

Thanks!

Re: Spotify crashes

tbsalling — Wed, 07 Aug 2013 06:07:20 GMT

I have the exact same problem on iPhone 4 / iOS 6.1.3

(and just discovered the "mee too" button - so please don't flame me for posting this. Cannot delete posting.)

Re: Spotify crashes

Joe — Wed, 07 Aug 2013 08:26:59 GMT

Posting is good - no need to apologise. Try this and shout if you still have problems.

Hold the Home and Lock buttons together for 10 seconds to restart your device.

-- Connect to a different network and see if the problems persist.

-- Perform a clean reinstallation.

Re: Spotify crashes

tbsalling — Wed, 07 Aug 2013 11:04:21 GMT

Hi,

Thanks.

Actually I just powered down my iPhone - and then turned it back on. After that the Spotify App can start successfully and I can access my account.

/Thomas.

Re: Spotify crashes

Joe — Wed, 07 Aug 2013 11:59:19 GMT

Great - enjoy your music 🙂

Re: Spotify crashes

vserranoa — Wed, 07 Aug 2013 13:41:08 GMT

Rebooting the device did the trick. Though, i reinstalled the app yesterday and lost my 700 songs list with "offline mode" and now i have to resync all the songs to make them offline available 😞