topic Re: problem after the last update in iOS (iPhone, iPad)

problem after the last update

battle90 — Thu, 05 Sep 2013 20:34:14 GMT

hi, yesterday I installed the last update but from that moment it crush when I open it ;

I see that if I install again spotify and I open it whit another account it works but with my premium account it doesn't work and crush down.

I hope that someone could help me, thanks a lot .

Re: problem after the last update

MichaelJerzak — Thu, 05 Sep 2013 20:38:48 GMT

have you tried just logging out and back in with that premium account? and if that doesn't work try rebooting the iOS Device.

Re: problem after the last update

Peter__ — Thu, 05 Sep 2013 20:38:48 GMT

The Spotify team are aware of issues with the latest iOS update, keep an eye on @SpotifyStatus on twitter for updates!

Peter

Re: problem after the last update

Libelle — Fri, 06 Sep 2013 07:00:06 GMT

Hi Peter, how do I know when the problem with the last update is fixed? Thank you.

I do NOT use Twitter.

Re: problem after the last update

Peter__ — Fri, 06 Sep 2013 17:11:02 GMT

@Libelle wrote:

Hi Peter, how do I know when the problem with the last update is fixed? Thank you.

I do NOT use Twitter.

You don't need to be a twitter user to see the tweets, just go to the link above 😉

Peter

Re: problem after the last update

Libelle — Sat, 07 Sep 2013 13:51:53 GMT

Hi Peter, it now says on Twitter that they fixed the bug, however, the Spotify App on my iPhone still doesn't open. Do I have to delete and re-install the App? By doing so: Do I still have my playlists etc. after that?

Re: problem after the last update

Peter__ — Sat, 07 Sep 2013 15:37:29 GMT

Its worth a shot, your playlists will still be on your account once you reinstall but you will have to resync any offline content you have downloaded.

Peter

Re: problem after the last update

19791979 — Mon, 19 Sep 2016 00:40:35 GMT

I continúe have problem with Spotify premium.

Please solve this .

camilo.villegas1947@gmail.com

passoword : Anamaria1