topic Re: Sync problem in iOS (iPhone, iPad)

Sync problem

ChristianPP — Fri, 25 Oct 2013 14:18:52 GMT

Okay, I've searched the forum - couldn't find an answer.

My Phone 5 with the newest iOS (iOS 7?) won't sync my local files. I have spotify unlimited. There is 21 GB of free data. I connect my computer and iPhone to the same wifi, and it pops up in spotify, but it won't sync.

I've tried different things; restarting spotify, deleting the app and tried other wifi's.

When i go into Devices and click on the name of the iPhone, i can see all the playlists but none syncs. If i try to click 'Manually choose playlists to sync' and try to 'tick' one of the boxes the tick disappears instantly. This also happens with the box 'Local files'. If i click on local files i have loads of songs in the libary..

Soo, what to do?

Kind regards,

Christian

Re: Sync problem

Joe — Fri, 25 Oct 2013 15:24:00 GMT

Do you have a subscription or a free account?

Re: Sync problem

ChristianPP — Sun, 27 Oct 2013 13:31:54 GMT

I have spotify unlimited

Re: Sync problem

ChristianPP — Wed, 30 Oct 2013 21:51:56 GMT

Bump

Re: Sync problem

Joe — Thu, 31 Oct 2013 00:20:32 GMT

Hi. Sorry about the delay in getting back to you. Could you please try the steps outlined in this post and let me know what happens. Thanks.

Re: Sync problem

ChristianPP — Thu, 31 Oct 2013 16:09:45 GMT

Nothing happens.. Is it supposed to start syncing automaticly?

Also, no worries; thanks for helping!

Re: Sync problem

Joe — Thu, 31 Oct 2013 17:22:19 GMT

Yes, once you make a playlist available offline on your phone it should staart synching. What happens if you try that?

Re: Sync problem

ChristianPP — Sun, 03 Nov 2013 12:10:21 GMT

If you mean on my phone, nothing happens.. I flip the Available offline "switch" and nothing happens..

Re: Sync problem

Joe — Sun, 03 Nov 2013 12:19:25 GMT

This is after restarting your phone by holding the Home and Lock buttons together for 10 seconds to restart your device?

Re: Sync problem

Peter__ — Sun, 03 Nov 2013 13:32:44 GMT

If you are using Windows 7/8, can you try completely disabling Windows Firewall (and other security software) temporarily?

I've found with a recent update my windows firewall appears to play funny with Spotify synching.

Peter

Re: Sync problem

ChristianPP — Sun, 03 Nov 2013 13:44:13 GMT

Yup, I've restarted my phone several times, and even reinstalled my Spotify app..

Just tried disabling Windows Firewall, and it didn't work.

I feel like i'm running out of options? 🙂

Re: Sync problem

ChristianPP — Fri, 08 Nov 2013 15:57:16 GMT

Bump....

Re: Sync problem

Peter__ — Fri, 08 Nov 2013 17:35:39 GMT

Sorry for the delay on this, been a bit busy lately!

Can you just confirm can you see your phone under "Devices" in the Spotify desktop client?

Peter

Re: Sync problem

ChristianPP — Sat, 09 Nov 2013 15:08:01 GMT

No worries!

Yeah, i can see it under Devices. Check the attachment

Re: Sync problem

Peter__ — Sat, 09 Nov 2013 16:35:45 GMT

That is weird, how many local files do you have?

They defintely haven't been synced to "Local Files" on your iOS app?

Peter

Re: Sync problem

ChristianPP — Sat, 09 Nov 2013 17:04:19 GMT

So weird! Nope - 0 tracks in Local Files on my iOS app.

Re: Sync problem

ChristianPP — Mon, 11 Nov 2013 14:21:47 GMT

And i have about 1100 local tracks on my computer