topic Re: Problems with premium account in iOS (iPhone, iPad)

Problems with premium account

nizzepizze92 — Fri, 18 Oct 2013 22:58:22 GMT

I've had/paid for a premium account for at least 2 years & now all of a sudden I can't play any songs. I can see all of them (I'm talking about the app on my phone now) but when I try to play one a text comes up explaining that it acquires a premium account (which I have! But it says I don't.) and I have absolutely no idea what the problem is. Certainly not since I had no problems earlier today.

Re: Problems with premium account

Taylor — Sat, 19 Oct 2013 07:56:12 GMT

Hi, and welcome to the community!

1) Have you checked your Subscriptions page to make sure you are still premium?
2) Try logging out/in and reinstalling Spotify.
3) Make sure you're logging in with the right account; it's very easy to have both facebook and Spotify details!

Anthony 🙂

Re: Problems with premium account

gassy81 — Mon, 04 Nov 2013 02:11:20 GMT

I received an email for a 60-day Premium Trial that stated it expired today. I chose to accept the offer but when downloaded it only gave me a 30-day trial. What's up with this?

Thanks

Re: Problems with premium account

Peter__ — Mon, 04 Nov 2013 12:18:17 GMT

@gassy81 wrote:

I received an email for a 60-day Premium Trial that stated it expired today. I chose to accept the offer but when downloaded it only gave me a 30-day trial. What's up with this?

Thanks

It appears some other people have this issue over on this topic.

I would suggest you get in touch with the customer services team directly using the online contact form and see what they say.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Problems with premium account

gassy81 — Mon, 04 Nov 2013 13:28:21 GMT

Thanks Peter,

I've forwarded the same message to customer services using your link and will advise after they respond(already got a response from "Support" with a case # and they're looking into it, "We just wanted to let you know that we're looking into your query and we will get back to you as soon as possible".

Mark

Re: Problems with premium account

gassy81 — Mon, 04 Nov 2013 14:18:38 GMT

Peter,

I received another response that stated,

"I have searched your details on our system and can confirm that our 60 day Premium Trial has been expired on Sunday. Unfortunately, I can't do anything for that 😞

All the best
Spotify loves you

Ogulcan
Spotify Team
Cambridge, UK"

I didn't know Spotify is based in England, and understand now why it reverted to its normal upgrade since I probably initiated my upgrade today, by UK time.

Eh, that's what I get for procrastinating! Thanks for your advice though.

Mark

Re: Problems with premium account

user-removed — Sat, 01 Feb 2014 11:22:06 GMT

Hi,why should I not be premium anymore? I did not change anything. Can it change by itself from premium to free?

Re: Problems with premium account

Peter__ — Sat, 01 Feb 2014 12:20:22 GMT

@user-removed - Lets continue troubleshooting on your other post:
http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/Problem-with-account/m-p/672296#M87774