topic Re: iPhone app keeps crashing!!! in iOS (iPhone, iPad)

iPhone app keeps crashing!!!

BeanieBop — Tue, 10 Dec 2013 19:05:57 GMT

Every time I try to open the app on my phone, it keeps crashing. Stays up on the screen for about 5 seconds saying that I'm offline, and then it crashes. Is there any fix to this?

Re: iPhone app keeps crashing!!!

rianklong — Tue, 10 Dec 2013 19:31:03 GMT

+1 on this issue. Looking for a solution as well. If I find one I'll reply.

Re: iPhone app keeps crashing!!!

Peter__ — Wed, 11 Dec 2013 13:20:21 GMT

Would you guys be able to try all of the troubleshooting steps and fill in the template in this topic?

Thanks!

Re: iPhone app keeps crashing!!!

immi_hussain — Sat, 21 Dec 2013 00:46:29 GMT

Hi,

I followed below steps from the link posted by Peter(Musical Legent) and it worked for me.

B. Troubleshooting
Please follow the below troubleshooting steps to see if you can resolve the issue on your own:
Go to your device’s Settings
Scroll down until you get to Safari, select that
Select clear history and proceed to clear.
Select clear cookies and data (beneath clear history) and then proceed to clear.
Now you can perform a clean installation of the new app following these instructions:
Delete the Spotify application from your iPhone/iPod.
To do this, press and hold the application until it hovers and then press the X symbol
Restart your iPod/iPhone
Install Spotify again from the App Store
If you're having connection issues (which includes not finding your device in the desktop client), please also check our connection troubleshooting tips.
Start Spotify, log in and have a look if your issue was resolved

Live, Love and Enjoy !

Immi

Re: iPhone app keeps crashing!!!

clasa02 — Tue, 09 Feb 2016 17:20:40 GMT

OMG i think this trouble shooting just solved my probelm. Yes it did!!!!!! Thank you Immi

@immi_hussain wrote:
Hi,

I followed below steps from the link posted by Peter(Musical Legent) and it worked for me.

B. Troubleshooting
Please follow the below troubleshooting steps to see if you can resolve the issue on your own:
Go to your device’s Settings
Scroll down until you get to Safari, select that
Select clear history and proceed to clear.
Select clear cookies and data (beneath clear history) and then proceed to clear.
Now you can perform a clean installation of the new app following these instructions:
Delete the Spotify application from your iPhone/iPod.
To do this, press and hold the application until it hovers and then press the X symbol
Restart your iPod/iPhone
Install Spotify again from the App Store
If you're having connection issues (which includes not finding your device in the desktop client), please also check our connection troubleshooting tips.
Start Spotify, log in and have a look if your issue was resolved

Live, Love and Enjoy !
Immi

Re: iPhone app keeps crashing!!!

jamesat — Tue, 14 Jun 2016 19:57:21 GMT

Boo! I tried this. Twice over, in fact. Still not working.

This issue is a deal-breaker. Please suggest a fix ASAP! J

Re: iPhone app keeps crashing!!!

jamesat — Fri, 17 Jun 2016 11:39:09 GMT

https://community.spotify.com/t5/Help-iOS-iPhone-iPad/iPhone-App-unresponsive-amp-crashes-iOS-9-3-2-V-5-7-0-1055/m-p/1369690#M60789