topic Re: Features disappearing in iOS (iPhone, iPad)

Features disappearing

Paulsutcliffe — Sat, 14 Dec 2013 08:49:23 GMT

Hi,
I created a thread a little while ago about the fact that my collections option had disappeared suddenly which was responded to positively very quickly. Unfortunately however it still hasn't come back as promised despite a week of logging in and out and reinstalling the app.

Now this morning I've come to use the app and browse has disappeared too. So, again I've logged in and out, reinstalled but no luck. Both these features have now just disappeared with no warning. I've checked with my girlfriends account and all the options are there for her.

I suppose my main point would be, we're both premium customers but one of us is getting a distinctly better service than the other which essentially just seems wrong. I really want to stay with spotify as my main music provider but I'm very quickly falling out at the moment...

Re: Features disappearing

Josh — Sat, 14 Dec 2013 08:53:30 GMT

Hello!

Alot of people have been having this issue lately 🙂 Spotify tweeted about it here they are working on a fix.

One tweet is below:

@foliobylisa Hey Lisa, don't worry - it's not you, it's us. We're working hard to get it back up. Hang in there! /C
— SpotifyCares (@SpotifyCares) December 14, 2013

Re: Features disappearing

Paulsutcliffe — Sat, 14 Dec 2013 08:56:33 GMT

Thanks for that. If it's a known issue then fair enough. Fingers crossed it'll come back on shortly. Now if they'd just give me my collections back I'll be a happy person!

Re: Features disappearing

Peter__ — Sat, 14 Dec 2013 12:03:41 GMT

Also, main topic is here if you want to stay up to date! 🙂