topic Re: Collection/Your Music gone - post here in iOS (iPhone, iPad)

Collection/Your Music gone - post here

Joe — Sat, 28 Dec 2013 17:18:34 GMT

It seems that folk are having issues with Collection across devices. Either it has disappeared completely or "Albums" is missing. This has been escalated to the staff. Please keep an eye on this thread for news.

Collections Tab disappeared

Bayleew8175 — Sat, 28 Dec 2013 02:32:16 GMT

I have been using Spotify premium for the past few months and within the past week my collections tab has disappeared. Now, I can not lists to all the music I had saved because I didn't add everything to a playlist. I simply added songs to my collection.

I would greatly appreciate if I could get the collections tab back. Otherwise I have lost each son I added to my collection rather than a playlist.

Help Collection tab gone

Ksingh — Sat, 28 Dec 2013 02:40:54 GMT

Hi, I've been using the collections tab which also showed Albums and artists. It just disappeared. Tried logging in again but didn't work. User name is Kabir_singh. Thanks for your help.

Collections tab gone

klh0005 — Sat, 28 Dec 2013 04:28:52 GMT

My collections tab disappeared. I have been using the premium spotify for several months and tonight it has vanished. I'm missing most of my music and now very sad. Help!

Re: Collections tab gone

MhairiDuncan — Sat, 28 Dec 2013 08:57:52 GMT

Exact same thing has happened to me, only in the last few hours, my entire collection is gone because I didn't use playlists. Please help Spotify!

Re: Collections tab disappeared

MhairiDuncan — Sat, 28 Dec 2013 08:59:57 GMT

Hi Richard, I am having the same problem. My entire collection is gone because I didn't use the playlist feature. Please can you help?

Re: Collections tab gone

Joe — Sat, 28 Dec 2013 13:20:50 GMT

I've escalated to staff.

Re: Help Collection tab gone

Joe — Sat, 28 Dec 2013 13:22:01 GMT

I've escalated this as it seems to be affecting a lot of people.

Re: Collections Tab disappeared

Joe — Sat, 28 Dec 2013 13:38:44 GMT

Re: Collections Tab disappeared

Ongaku101 — Sat, 28 Dec 2013 14:27:24 GMT

Mine was working yesterday and then I opened spotify today and collections was gone.. It won't even let me add new albums the collections. Playlists is still available however...

Re: Collections Tab disappeared

Ongaku101 — Sat, 28 Dec 2013 14:29:01 GMT

Using iphone 5, ios 7.3
Also songs are still starred

Re: Collections Tab disappeared

Joe — Sat, 28 Dec 2013 17:21:20 GMT

@Ongaku101 , @Bayleew8175 I'm merging posts about this into one thread to help with troubleshooting.

Re: Help Collection tab gone

Joe — Sat, 28 Dec 2013 17:25:23 GMT

@Ksingh I've merged your post into the main thread on this.

Re: Collections tab gone

Joe — Sat, 28 Dec 2013 17:31:13 GMT

@MhairiDuncan I moved your post to the main thread on this.

Re: Collection/Your Music gone - post here

MattSuda — Sat, 28 Dec 2013 20:02:11 GMT

YAY! While collection is good for some people, I don't like the way it's implemented in the iOS app.

Playlists should not be embedded into the "collection" view.

Playlists should be left alone and collections should have it's own sidebar tab.

The desktop has a seperate section for collections which is nice.

Some temporary relief for me!

Re: Collection/Your Music gone - post here

dradams27 — Sun, 29 Dec 2013 04:09:35 GMT

The collection tab has vanished and with it all of my albums I had saved. What is going on? Why no answers from Spotify? Pretty embarassing customer service.

Re: Collection/Your Music gone - post here

Peter__ — Sun, 29 Dec 2013 13:58:25 GMT

The joys of when things go wrong at Christmas/New Years....

Re: Collection/Your Music gone - post here

annaboarder — Sun, 29 Dec 2013 14:51:26 GMT

My collections tab was there yesterday at 2pm, got on at 6 and my collection tab was gone along with hundreds of my songs because it was more convenient to add to collection than to playlists. I was close to canceling my spotify until I heard that many people had the problem. I have seen that it is a glitch and that it could of been that collection is in beta and only small groups at a time have access to it until they get enough feedback. If it is the second thing, shouldn't we have been told that we were about to lose collection and to move songs to the playlist? I just hoped it is fixed soon because I had so many songs that I could never remember everything I had and lost when collections disappeared.

Re: Collection/Your Music gone - post here

sorta-ginger — Sun, 29 Dec 2013 15:26:33 GMT

The guy above me is in the same mindset that I am in. The only thing keeping me from cancelling my subscription is the fact that other people are having this issue. I used the collections part of spotify as a tool to add songs I heard that I liked to my library right away so I wouldn't have to remember them. I gladly agreed to pay the 10 dollar monthly fee; but if this is all you get for the premium then my subscription is not going to last long.

Re: Collection/Your Music gone - post here

Joe — Sun, 29 Dec 2013 15:43:16 GMT

Let's stay calm guys. Things break sometimes but I'm sure we'll have our music back as soon as they can fix it. It's a great opportunity to listen to something new 🙂