topic Re: Not recognizing premium on iOS in iOS (iPhone, iPad)

Not recognizing premium on iOS

masonlove — Sat, 28 Dec 2013 18:47:08 GMT

See title. Been re-installing the app, turning the phone off and on, logging in and out and nothing seems to be working. Premium works fine on my desktop but I don't have any of the premium features on my phone, which I use 95% of the time with Spotify. Help is appreciated, getting really frusturated with the whole thing.

Thanks,

Mason

Re: Not recognizing premium on iOS

Peter__ — Sat, 28 Dec 2013 19:30:23 GMT

Are you definitely logging in using the correct details?

Its amazingly easy to accidentally have two seperate accounts, one with a Spotify username and password and another with your Facebook details.

Re: Not recognizing premium on iOS

masonlove — Mon, 30 Dec 2013 02:00:35 GMT

Yes i have tried both

Re: Not recognizing premium on iOS

Peter__ — Mon, 30 Dec 2013 11:05:03 GMT

Would you be able to confirm your account is showing as premium on your online overview and your next payment date is in the future?

Re: Not recognizing premium on iOS

Adam — Mon, 30 Dec 2013 14:40:17 GMT

@masonlove -- your Premium subscription is on an account that was created via Facebook, so it'll be your Facebook details you'll need to use to log into Spotify. If you're seeing 48 playlists, you're in the right account.