topic Re: offline sync not working in iOS (iPhone, iPad)

offline sync not working

Iceimage4 — Tue, 14 Jan 2014 10:29:04 GMT

I have just updated to the latest version of spotify on my ipad iOS 7. And I can't offline sync any of my new playlists. None. And whenever I try to delete any current ones,the app crashes. When I try to offline sync the playlist, a little red exclamation mark appears at the side of the first song, and doesn't continue to download any other songs. Worked fine before the update. Please help! Also, I do have enough memory to download playlists, I've tried that already. Any help please? Thanks

Re: offline sync not working

Peter__ — Tue, 14 Jan 2014 10:40:05 GMT

How much free space do you have on the iPad? Also, how many tracks have already been sycned to it?

Re: offline sync not working

snerik1 — Tue, 14 Jan 2014 11:53:37 GMT

You might have more than 3 devices synced offline.
This community has a thread where you ask a staff member to reset your offline playlists. Search for "Need your offline device reset?"

Re: offline sync not working

Joe — Tue, 14 Jan 2014 12:10:42 GMT

That shouldn't be the issue here. If you already have three devices with offline content and download to a fourth, one of the others gets reset automatically.

Re: offline sync not working

snerik1 — Tue, 14 Jan 2014 12:47:32 GMT

I agree it should.

Just saying that it happened to me with the same alert on the first song i tried to sync to offline, after i updated an iPhone 4. Resetting seemed to be the only solution.

Re: offline sync not working

snerik1 — Tue, 14 Jan 2014 12:49:40 GMT

*I updated Spotify, that is.