topic Re: Error message about using abroad in iOS (iPhone, iPad)

Error message about using abroad

Northnr — Tue, 21 Jan 2014 15:09:10 GMT

I downloaded spotify on my ipad. I have not been able to use it. When i try to log in its telling me to log in through facebook. When i try that i get a message telling me i can only use spotify abroad for 14 days and wont let me log in. I tried to change it so i could log in through the app and not facebook but i could not find where to do this on facebook. Help.

Re: Error message about using abroad

Peter__ — Tue, 21 Jan 2014 15:18:58 GMT

What country are you currently in?

Re: Error message about using abroad

Northnr — Tue, 21 Jan 2014 15:22:11 GMT

USA

Re: Error message about using abroad

Peter__ — Tue, 21 Jan 2014 15:27:00 GMT

Weird, is your country set to USA on your Spotify profile?:
https://www.spotify.com/account/profile/

Re: Error message about using abroad

Northnr — Tue, 21 Jan 2014 15:31:44 GMT

Yes just checked it

Re: Error message about using abroad

Peter__ — Tue, 21 Jan 2014 15:35:56 GMT

Do you have Spotify username style account too (not connected to Facebook)?

If you go to http://whatismyipaddress.com/ does your IP address locate to the USA?

Re: Error message about using abroad

Palita — Wed, 22 Jan 2014 03:54:06 GMT

I also have the same problem but I'm in Thailand. Maybe Spotify doesn't work in Thailand ?? And I did try to choose the country thing in account setting and I could only choose New Zealand

Re: Error message about using abroad

Peter__ — Wed, 22 Jan 2014 10:48:08 GMT

Spotify is not available in Thailand, so if you are using Spotify free it would only work there for 14 days before losing access. If you have a payment method from another country where Spotify is available, you can subscribe to Premium in that country which gives you unlimited abroad/travel time for as long as your subscription is valid.

Re: Error message about using abroad

camelliaeris — Sun, 11 May 2014 23:43:33 GMT

is spotify not free in the Philippines? cuz it says I've reached my 14-day limit so i could no longer access the app.

Re: Error message about using abroad

nzo9643 — Thu, 19 Mar 2015 06:55:26 GMT

Having the same problem here using an ipad never had an issue before been using the app for quit some time

Re: Error message about using abroad

MattSuda — Thu, 19 Mar 2015 11:33:32 GMT

@nzo9643

I suggest you contact support so they can help you

https://www.spotify.com/about-us/contact/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet to @SpotifyCares on Twitter for help.