topic Error 408 in iOS (iPhone, iPad)

Error 408

JennThorn — Thu, 06 Feb 2014 22:49:07 GMT

Hi,

I've moved from the uk to New Zealand and can't log into spotify, I just get the error message 408. (I only have an ipad at the moment, no computer, if that makes much difference).

When I look on my profile I see:

"Your account can no longer be used from abroad, since the maximum travel time is 14 days for a Spotify Free account. To continue using Spotify from abroad, sign up for Spotify Premium which gives you unlimited travel access.

Payment method
You do not currently have a payment provider connected to your account."

I've changed my locatiron to New Zealand in my profile and I've tried to add a payment method to link my account to a NZ bank account but when I click "get free" it redirects me to download spotify in the AppStore, only "get premium" directs to webpage where I can enter my card details, but obviously I'd be paying for premium when I just want to use free.

Any help would be appreciated, thanks.

Re: Error 408

Joe — Thu, 06 Feb 2014 22:54:05 GMT

Hi. Can you change your country to UK from this page?

Re: Error 408

Peter__ — Thu, 06 Feb 2014 23:56:43 GMT

Once you have swapped your country over, its sometimes worth doing a quick clean reinstallation of the app to see if that makes any difference?

Re: Error 408

JennThorn — Fri, 07 Feb 2014 23:13:11 GMT

I reinstalled spotify and restarted my ipad and that didn't work.

But when I rechecked my profile I had changed my country but not my postcode, once I swapped it from a UK postcode to a NZ postcode it worked fine. Silly me!

Re: Error 408

Peter__ — Sat, 08 Feb 2014 00:14:17 GMT

Ah awesome! Glad you got it sorted! 🙂

Re: Error 408

MesaRaven — Mon, 07 Mar 2016 22:11:19 GMT

I've changed both my country setting and my postcode, and I've reinstalled Spotify. I'm still getting error code 408. Any ideas, anyone?