topic Re: An error occured in iOS (iPhone, iPad)

An error occured

ZedAgent — Wed, 19 Feb 2014 00:59:20 GMT

This is all I get when trying to do a search in Spotify on my iOS device. It's been like this for a couple weeks now. I've tried logging out and back in (logging in both traditionally and via Facebook). I've also attempted removing the app and reinstalling it from the app store. It happens over both wifi and 4G.

My desktop spotify client works just fine.

Screenshot of error is attached.

Re: An error occured

Peter__ — Wed, 19 Feb 2014 11:06:06 GMT

Does restarting your device by holding the home and lock buttons together until the apple logo appears on screen make any difference?

Re: An error occured

ZedAgent — Wed, 19 Feb 2014 17:29:06 GMT

Ah, so obvious I don't know why I didn't try it, but that did the trick! Thank you!

Re: An error occured

user-removed — Sat, 15 Mar 2014 02:34:35 GMT

I tried this and nothing happened it

Re: An error occured

Suwg33 — Sat, 15 Mar 2014 03:03:43 GMT

Ditto. Did this too and nothing changed. I won't wait around a month for a fix

Re: An error occured

cloth — Sat, 15 Mar 2014 03:20:51 GMT

Same here. Rebooting has NO EFFECT.

Re: An error occured

Theblondeone48 — Sat, 15 Mar 2014 04:56:00 GMT

Happening to me too. Doesn't work on my iPhone but works on my iPad. Have tried reinstalling and restarting to no avail.

Re: An error occured

gkdamiani — Sat, 15 Mar 2014 05:07:42 GMT

Ditto

Restart and clean install no help

Re: An error occured

TheZoneHereros — Sat, 15 Mar 2014 05:16:53 GMT

I'm having the same issue. Rebooted the iPhone, uninstalled and reinstalled... nothing is working. I have an iPhone 5c if that is useful information at all.

Re: An error occured

Speakhermusic — Sat, 15 Mar 2014 05:25:37 GMT

This started happening to me once I upgraded from an Iphone 5c to a 5s. idk if that makes a difference, as well.

Unfortunately, I tried every solution and nothing works. I am still getting the same error.

Re: An error occured

-V- — Sat, 15 Mar 2014 07:23:59 GMT

Still getting the same error on ipod 5th gen after clean reinstall & reboot.

Re: An error occured

Peter__ — Sat, 15 Mar 2014 12:07:53 GMT

All working again now guys?

Re: An error occured

gkdamiani — Sat, 15 Mar 2014 13:02:52 GMT

Woke up and now working again. Thank you to whoever!

Re: An error occured

TheZoneHereros — Sat, 15 Mar 2014 16:32:06 GMT

It's back. Thanks for the fast response. Well done guys.

Re: An error occured

matzscho — Wed, 21 May 2014 08:07:30 GMT

I'm still have this Error. Desktopversion works fine. In Iphone 5 ios 7.0.6 Spotify 1.1.0.2545 nothing works. Can't search, seeing or listening to anything. Reboot and clean install changes nothing. What can i do? I'm still pay for a Premium abo an don't really want to quit. But if I can't use spotify there is no sense in paying for it. P.S.: The problems started with the latest iOS-Update. Bye

Re: An error occured

matzscho — Wed, 21 May 2014 08:21:24 GMT

After 10 times cold restart (Full Power Off) it works... Don't know why. Thanks

Re: An error occured

jeremygoh — Wed, 21 May 2014 08:22:17 GMT

Quitting the app and allow the app to reconnect to Spotify should solve this issue.

It happens to me sometimes when the internet connection is poor.

Re: An error occured

george_katie — Mon, 21 Mar 2016 14:45:28 GMT

I've done everything, rebooting, resolving, installing, logging in and out. Nothing works. Just same "error occurred"
I don't want to start from scratch but if Spotify doesn't fix this I will switch to Apple Music. I'm not paying for something that doesn't work.

Re: An error occured

bettyfloress — Mon, 21 Mar 2016 15:42:11 GMT

I am getting the same error... tried rebooting the phone and it did not work. if this issue is not solved soon i will be leaving Spotify and getting apple music.

Re: An error occured

Yonchi — Mon, 21 Mar 2016 16:31:35 GMT

Neither my ipad nor my iphone would connect. Rebooted my ipad several times and it started working again. Phone magically started working again as well.