topic Re: Subscription in iOS (iPhone, iPad)

Subscription

Maxumasprime — Mon, 31 Mar 2014 17:56:19 GMT

I just paid for spotify premium after having a break for a while and now when I go onto the app it says I still have spotify free subscription. I log in using my 'maxumasprime' login and still no help I also have tried deleting the app and re downloading it but still no luck!
Any ideas?

Re: Subscription

Joe — Mon, 31 Mar 2014 18:02:02 GMT

It seems there was a brief glitch which may have affected you. Hopefully @user-removed will appear in a minute to say it is all fixed for you 🙂

Re: Subscription

user-removed — Mon, 31 Mar 2014 18:05:44 GMT

@jwylot wrote:

It seems there was a brief glitch which may have affected you. Hopefully @user-removed will appear in a minute to say it is all fixed for you 🙂

Re: Subscription

lozru — Mon, 31 Mar 2014 18:07:53 GMT

I have the same problem :_(

jwylot wrote:

It seems there was a brief glitch which may have affected you. Hopefully @Calvin will appear in a minute to say it is all fixed for you 🙂

Re: Subscription

Maxumasprime — Mon, 31 Mar 2014 18:11:17 GMT

Thank you. Now it seems there is a new problem!! When I press to play a track it comes up with 'unable to play track' any other advice?

Re: Subscription

user-removed — Mon, 31 Mar 2014 18:13:34 GMT

@Maxumasprime wrote:
Thank you. Now it seems there is a new problem!! When I press to play a track it comes up with 'unable to play track' any other advice?

Have you tried restarting the app? It might be a slight hangover from the first problem.

Re: Subscription

Maxumasprime — Mon, 31 Mar 2014 18:19:10 GMT

Ah my bad!! Thanks very much for all your help!!