topic Re: Download button is gone? in iOS (iPhone, iPad)

Re: Download button is gone?

HaxAxel — Mon, 21 Apr 2014 13:15:48 GMT

Hey! I have the same problem with My account we ar using at work. The button suddenly dissapeared when i logged out from my idap. Will attach a picture of the top of the playlist. Our account is a premium account. Have read and followed all the steps from earlier posts.

Best regards
Axel Hedlund

Re: Download button is gone?

Peter__ — Mon, 21 Apr 2014 13:25:35 GMT

I know you mentioned you where on Premium, can you just double check your account is showing as Premium on your online account and the next renewal date is in the future?:
https://www.spotify.com/account/overview/

Re: Download button is gone?

HaxAxel — Mon, 21 Apr 2014 13:54:41 GMT

I did. It says premium user. I've followed all of the steps and checked my premium status. All of our playlists are gone aswell.

Please notice aswell that i am using Ipad and not android. Don't know if that matters though.

Best regards,
Axel

Re: Download button is gone?

Joe — Mon, 21 Apr 2014 14:23:47 GMT

@HaxAxel Moved this over to the iOS section.

Re: Download button is gone?

HaxAxel — Mon, 21 Apr 2014 14:29:39 GMT

Will i keep on posting here or should i change group?

Br
Axel

Re: Download button is gone?

Joe — Mon, 21 Apr 2014 14:34:59 GMT

Just keep in this thread 🙂

If your playlists and subscription are missing, it soulnds like you have logged into the wrong account. If your account overview shows an active premium subscription and the username is a 10 digit number, you should be logging in with your facebook credentials (email address not a username) but it it shows a username then you should be logging in with that username. Try logging out and back in.

Re: Download button is gone?

Greg — Mon, 21 Apr 2014 14:38:37 GMT

Hey!

@Joe has kindly moved the thread into the right section se we can keep on helping you here.

Just to confirm, are you logging in to Spotify on your iPad with your username '920419' and password?

Do you see the option to download on other devices? The desktop app for example?