topic Re: Please Help Me!!!! in iOS (iPhone, iPad)

Please Help Me!!!!

melywetz — Sat, 02 Jun 2012 16:55:49 GMT

I recently upgraded to premium and I can play music on my desktop but not on my iphone! The tracks are there but they are in light grey font and aren't active. When they are in blod black font they play. What do I have to do??? I have tried to reinstall the app several times, turn iphone on & off. Any suggestions would be greatly appreciated!

Re: Please Help Me!!!!

David — Sat, 02 Jun 2012 16:58:32 GMT

Hello there,

It seems your next payment was unable to be made from your account. Did you get a new card recently? If so, you may need to update your payment details over on the subscription page.

Re: Please Help Me!!!!

melywetz — Sat, 02 Jun 2012 17:03:14 GMT

I recently got a new card and just used that information today when upgrading my service. Should I put the information in again?

Thanks

Re: Please Help Me!!!!

David — Sun, 03 Jun 2012 08:38:01 GMT

Yes, that should hopefully let you upgrade now.