topic Re: suddenly having iphone ap issues in iOS (iPhone, iPad)

suddenly having iphone ap issues

CherylM — Thu, 24 May 2012 11:03:38 GMT

I've been using the iphone ap for months now, with no issues until the past 2-3 days or so. Basically not wanting to work. I can access my playlists and music, but then the songs won't play. If it does work, once the song ends it will not play the next. It will show the image for the music but no play button will be available. I reinstalled the ap last night but that has made no difference. It has nothing to do with the signal, I am at home on my full strength wifi and it is still giving me trouble.

thanks

Re: suddenly having iphone ap issues

AWamberg — Thu, 24 May 2012 17:32:37 GMT

Cheryl, I'm having the same **bleep** problem on my iPhone. I tried updating the app, restarting my phone, everything...

I'm about ready to cancel my subscription if they don't fix it.

Re: suddenly having iphone app issues

davebaa — Fri, 25 May 2012 03:54:56 GMT

Me too! App stops and will not play unless you manually switch switch song forward and back to play the previous track. Kinda weird that the solution on this page links to someone else saying they have the same problem. Since when is another problem the solution? CDMA iPhone w/-81dB 3G coverage. Already attempted reinstall. No change. Also noticed version is only 0.5.0.1651.gc221f863 Does that mean we're still on beta? Where's version 1? Moving to MOG and cancelling subscription if problem is not resolved in 72 hrs. Really liked spotify until today. Actually it worked fine until the update. Could I download the old version somewhere?

Re: suddenly having iphone app issues

David — Fri, 25 May 2012 06:42:25 GMT

Hello,

This is rather worrying. Could you guys tell me a little more about your devices? What kind of iPhones are you using? What iOS version are you currently on? Have you tried downloading "Spotify for iOS4" and using that?

davebaa - The solution thing is most likely a clicking mistake. Anyone can accept posts to be a solution, which causes trouble when it's not actually a solution. I've changed it now.

Re: suddenly having iphone ap issues

edru — Fri, 25 May 2012 09:03:07 GMT

same for me.

Startet last night with simply not playing any music from offline-playlists. Then it played one song when online, but only with the spotify app active. funny thing is that the phone will only play this particular song this morning as well..

am using iphone4, with iOS 5.1.1

Re: suddenly having iphone ap issues

Daveoc64 — Sat, 26 May 2012 17:41:55 GMT

I'm having this problem with "Local Music".

I have a few songs synced from my computer that aren't available on Spotify, and up until a few days ago they played fine on my iPhone 4 (iOS 5.1.1).

I've attached an image showing how it looks on the iPhone:

Now they just get "stuck". The bar showing how far you are into the track doesn't move anywhere and the songs never play.

The songs play fine on the Desktop client and any song streamed or cached from Spotify works fine on my iPhone.

I've tried reinstalling Spotify and resyncing the files and that didn't work.

Re: suddenly having iphone ap issues

Bjlepley — Thu, 31 May 2012 03:40:24 GMT

I am having the exact same issue as the last screenshot. Doesn't matter if I'm wifi or 3G. Repeating never works anymore, I just see this screen after each song. Offline playlist off. I set it to repeat and shuffle the playlist and same issue persists This problem seems to have started recently also, within the last 4 days or so

Re: suddenly having iphone ap issues

davebaa — Thu, 31 May 2012 03:43:10 GMT

iOS 5.1.1 on iPhone 4

Re: suddenly having iphone ap issues

Kobra1467 — Thu, 31 May 2012 08:43:18 GMT

Since this morning i am having the same problem, my ios app is not recieving its playlist and i cant play any songs. Spotify is able to log in and my accound is still valid. I am using an iphone 4s and all apps are up to date...

Re: suddenly having iphone ap issues

jjdahl73 — Tue, 05 Jun 2012 16:03:04 GMT

I'm having the same issues. It happens most when I start playing a song (local or streaming) and turn the phone off (screen off). It's really annoying and combined with the fact that my PC won't install Spotify either it may be time to bail on Spotify.

Come on guys release an update!

Re: suddenly having iphone ap issues

davebaa — Tue, 05 Jun 2012 16:38:58 GMT

Cdma iPhone issue? Website says cdma phone not compatible.

Re: suddenly having iphone ap issues

pthunder — Tue, 05 Jun 2012 22:07:46 GMT

Had the same thing start happening to me!!! Absolutely ridiculous! Can't keep the party going if when it's ready to switch songs it won't load! I have to go back to the previous track and then come back for it to play.....

I want a refund!!!!!

Re: suddenly having iphone ap issues

Bjlepley — Tue, 05 Jun 2012 22:12:21 GMT

If you switch the stream quality from normal to high it fixes the problem. I saw this solution on another thread. It worked for me. They need to fix this issue though

Re: suddenly having iphone ap issues

jjdahl73 — Tue, 05 Jun 2012 22:13:24 GMT

Does anyone from Spotify watch these threads? This issue is really annoying.

Re: suddenly having iphone ap issues

jjdahl73 — Tue, 05 Jun 2012 22:15:14 GMT

So far so good. Thanks for the tip!

Re: suddenly having iphone ap issues

woodrowlucy — Tue, 05 Jun 2012 22:52:09 GMT

i'm having the same problem... i also am having tons of connectivity issues. my iPhone app keeps saying, "The connection to Spotify timed out. Please try another WiFi network without restrictions or connect to your cell phone network. (D3.spotify.com:80)." i get this message even when connected to wifi and my cell phone network. it's been happening on/off for the past few weeks and is incredibly frustrating.

i use an iPhone 4, version 5.1.1. the app is totally up-to-date.

what fix do you have for us, spotify folks?

Re: suddenly having iphone ap issues

Sam — Wed, 06 Jun 2012 08:14:24 GMT

Hi guys,

Can you try the suggestions on the thread I think Bjlepley is talking about... http://community.spotify.com/t5/Mobile-iOS-iPhone-iPad-iPod/My-spotify-only-plays-one-song-and-then-stops-on-my-iphone/m-p/73677#M3096

A few people have told us they seem to sort it. If you could give them a try, we'd love to know if they work for you too.

Re: suddenly having iphone ap issues

davebaa — Mon, 11 Jun 2012 18:40:45 GMT

Do both things have to be done consecutively?

Re: suddenly having iphone ap issues

David — Mon, 11 Jun 2012 18:45:30 GMT

Just one after the other should be fine!