topic Re: Audio Problems in iOS (iPhone, iPad)

Audio Problems

NoceLuca — Tue, 15 Jul 2014 17:08:39 GMT

Dear All,

I'm having problems with the Spotify Audio.
I use Air Play mode by connecting both cars and in Home. Unfortunately, I always feel at the beginning of the song loud and after about a second shot goes low. In addition, the reproduction Gapless mode always not work. This happens both in offline and online mode. I try also to synchronize the music in different quality, but the result is the same. Using an iPhone 5 and iPad 4 with the last update installed.
Can someone tell me the reason? Any solutions?
There is an service email?

Ciao

Re: Audio Problems

jeremygoh — Tue, 15 Jul 2014 18:55:37 GMT

Welcome to the Spotify Community @NoceLuca

Gapless Playback does not work during airplay mode as its a technical issue with Apple's Airplay protocol as it supports track by track.

Gapless playback however work through audio out (headphone jack and the speaker).

Re: Audio Problems

NoceLuca — Tue, 15 Jul 2014 19:56:51 GMT

Hi,

Thanks a lot for your fast reply...
So, you mean that the Spotify work good just with the headphone jack and the speaker, and not in Bluetooth!?
And about the change of volume of the songs just started after a few second!? It is normal!?

Ciao 🙂

Re: Audio Problems

NoceLuca — Wed, 23 Jul 2014 09:57:27 GMT

Hi,

any reply?

thx

Ciao

Re: Audio Problems

jeremygoh — Thu, 31 Jul 2014 06:10:09 GMT

@NoceLuca Yeap! Spotify works fine with headphone jack, speaker and also in bluetooth.

ONLY GAPLESS PLAYBACK don't work well in Airplay.

Re: Audio Problems

jeremygoh — Thu, 31 Jul 2014 06:11:01 GMT

If you need to, you can contact a Spotify Advisor using this link below:

If you receive an automated reply, just reply back to that email (its for spam prevention purposes) and you should get a reply within max 1 to 2 business days.

https://www.spotify.com/sg-en/about-us/contact/contact-spotify-support/