topic Re: App Occasionally Resetting on iPhone in iOS (iPhone, iPad)

App Occasionally Resetting on iPhone

JonnyCQua — Mon, 28 Jul 2014 18:32:48 GMT

I'm wondering if someone can find a solution to the problem I'm having. Every so often (maybe every 10-20 times I open spotify on my iPhone 5) it will completely reset and say that I need to login again. Once I do, all my playlists are still there, but all 1,000 or so of them have to sync for offline access again. This is frustrating when I have bad coverage and I can't load any of the songs I should already have available for offline use. Does anyone else have this problem?

Re: App Occasionally Resetting on iPhone

blake — Mon, 28 Jul 2014 18:54:12 GMT

What version of iOS and Spotify are you using currently?

Re: App Occasionally Resetting on iPhone

JonnyCQua — Mon, 28 Jul 2014 19:01:35 GMT

I was using iOS 7.1.2 and Spotify version 1.4.1.4.

Re: App Occasionally Resetting on iPhone

blake — Mon, 28 Jul 2014 20:04:58 GMT

I'm sorry to hear about this. We can try a few options:

1. Delete Spotify from your iPhone.

2. Go to the offline device page of your Spotify account and click 'Remove All Devices'.

3. Install Spotify from the app store and log in. You will have to re-sync offline playlists.

Re: App Occasionally Resetting on iPhone

JonnyCQua — Tue, 29 Jul 2014 16:56:31 GMT

That actually fixed all my issues, including one where songs wouldn't play, even though they were synched on the phone. Thanks a lot!

Re: App Occasionally Resetting on iPhone

blake — Tue, 29 Jul 2014 17:29:17 GMT

Glad to hear it worked out!