topic Re: Emredost in iOS (iPhone, iPad)

Emredost

Crazylord_2 — Mon, 04 Aug 2014 10:42:51 GMT

IPhone doesnt recognize my premium account!!! What to do???

Re: Emredost

kbrooksc — Mon, 04 Aug 2014 11:45:11 GMT

Hi there @Crazylord_2 and welcome to the community! Have you checked to make sure that you are using the same login as you use on the other devies? As an example, if you are using a facebook login on the computer, you can't user a username/password combo.

If that doesn't work, I recommend uninstalling the app and then reinstalling it. See if that works.

Cheers!

Re: Emredost

Crazylord_2 — Mon, 04 Aug 2014 19:06:18 GMT

Hey! Tried allready those but doesnt work...

Re: Emredost

jeremygoh — Tue, 05 Aug 2014 05:37:21 GMT

@Crazylord_2 Can you login to your account on spotify.com through the username/password field and make sure you do the same thing on your phone too?

At the same time, you should also check that your account is premium under the overview:
https://www.spotify.com/sg-en/account/overview/

Re: Emredost

Crazylord_2 — Wed, 06 Aug 2014 08:28:49 GMT

Nope doesnt help...

Re: Emredost

kbrooksc — Wed, 06 Aug 2014 11:30:22 GMT

I recommend contacting Spotify Support directly through Twitter via @SpotifyCares or through this link to request assistance by email. Make sure to check your inbox and spam folders for any emails back from Spotify and ensure you reply back to the email (even if it comes from a "No-Reply" address).

Post back here if you're still having issues after reaching out to support.

Cheers!

Re: Emredost

user-removed — Wed, 06 Aug 2014 13:39:37 GMT

Hey @Crazylord_2 , does your desktop client recognize your Premium. You need to ensure you are using the same login credentials as your account with premium. You can login to www.spotify.com with the credentials you think you bought premium under and check to make sure the account's status is marked as Premium. Then log in to Spotify on your iPhone with the same credentials.