topic Re: problem in iOS (iPhone, iPad)

problem

user-removed — Wed, 06 Aug 2014 09:41:18 GMT

hi everybody,

i have a problem. i saved a song in my music. the song is morning glory by oasis live version. quite at the middle of the song there is a problem, i mean that the song jump a little. is there anybody of spotify staff who can help me please? thanks in advance

Re: problem

Zeromantix — Thu, 07 Aug 2014 06:37:22 GMT

I don't think you will ever get help with this when all you have written in the subject is "problem". Probably best to change it to tomething more describing 🙂

Edit: Glad to see I was wrong about not getting help 🙂

Re: problem

user-removed — Wed, 06 Aug 2014 13:45:00 GMT

Hey @user-removed , I'm having trouble finding that song in Spotify's catalog. Can you post the link to the song here by right clicking the track and selecting copy HTTP link and pasting it here so I can see if I have the same issue? Thanks!

Re: problem

user-removed — Wed, 06 Aug 2014 14:16:19 GMT

hi vyxl,

thanks for your help. here is the link Oasis – Morning Glory - Live from V, 2005

let me know please

Re: problem

user-removed — Wed, 06 Aug 2014 14:18:49 GMT

it is the track number 19 and the issue is about 3,33 minute from start...thanks

Re: problem

user-removed — Wed, 06 Aug 2014 14:27:36 GMT

Oh nuts...I can't access that song from the USA hahaha

Definitely worth contacting Spotify via this form https://www.spotify.com/us/about-us/contact/contact-spotify-support/?contact

and explaining the issue with that song. I came across an issue like this earlier and the team was able to get it resolved. Just reply to the automated response Spotify sends you (even if it is marked as No-Reply) and a Spotify employee will be in contact with you shortly (but you probably know this already as a Rising Star hahaha)

Re: problem

user-removed — Wed, 06 Aug 2014 15:59:29 GMT

Thank you very much!! Done. Let's see what happens

Re: problem

user-removed — Wed, 06 Aug 2014 16:00:09 GMT

yea actually this post has detailed instructions on how to report broken tracks: http://community.spotify.com/t5/Music-Chat/PLEASE-READ-Reporting-Incorrect-Track-Info/m-p/25291#M386