topic Re: iPod in iOS (iPhone, iPad)

iPod

Elliot-shiel — Sun, 10 Aug 2014 22:17:52 GMT

I have recently upgraded to premium. On my iphone it runs smoothly on iOS 7. However on my iPod (running iOS 5) when I try to swipe "available offline" to on it says it's available for only premium people which I am.

Does anyone have any advice?

Re: iPod

MichaelJerzak — Sun, 10 Aug 2014 22:20:19 GMT

are you using the Same Account that has premium? have you tried logging out and back in?

Re: iPod

Elliot-shiel — Mon, 11 Aug 2014 06:38:43 GMT

I'm using the same account. I've tried logging in and out but no luck

Re: iPod

jeremygoh — Mon, 11 Aug 2014 07:31:58 GMT

@Elliot-shiel Can you try this steps for a clean reinstallation, I guess the account cache is still stuck on your iPad:

Click into your Spotify App -> Logout from Spotify (Spotify app Settings -> Logout) -> [If you are on premium and have songs that are on available offline, click here: https://www.spotify.com/sg-en/account/offline-devices/ and remove all devices -> Go to iPhone Settings, General, Usage and Delete the app -> Go to App Store and download the Spotify app again.

Also clear off Safari’s Cache under iPhone/iPad Settings > Safari and Clear all of the caches.

Re: iPod

Elliot-shiel — Mon, 11 Aug 2014 11:33:46 GMT

Still no joy I'm afraid

Re: iPod

jeremygoh — Mon, 11 Aug 2014 17:18:21 GMT

@Elliot-shiel Can you try logging into spotify.com and make sure the status says that its premium?

Is this premium problem affecting your desktop as well?

Can you go to the Spotify app and login via username and password only? and do the same for all the other devices?