topic Re: Album problem in iOS (iPhone, iPad)

Album problem

Karrar24 — Fri, 15 Aug 2014 15:28:39 GMT

I have two accounts one is premium (mrhappy) And the other is spotify free (karrar24) so this is how it is, on karrar24 i can play this albums and songs/playlists but on My premium account mrhappy doesen't it exist then i mean the albums the albums doesen't exist Why ??? How can i fix it? I'm open for suggestions ! Please help tanks!(:

Re: Album problem

jeremygoh — Sun, 17 Aug 2014 12:36:58 GMT

@Karrar24 Are both accounts in different countries (as in when they were created..), as Spotify have licenses in different countries/territories.

you can check the country here under your account overview at spotify.com:
https://www.spotify.com/account/overview/

Re: Album problem

Karrar24 — Tue, 19 Aug 2014 16:33:57 GMT

Both are swedish, (i'm from Sweden)

Re: Album problem

jeremygoh — Sat, 23 Aug 2014 20:05:47 GMT

@Karrar24 I think you might have to speak to a Spotify Advisor to follow up on your playlist recovery:
https://www.spotify.com/about-us/contact/contact-spotify-support/