Previous Synced songs won't resync

jparrell — Thu, 21 Aug 2014 13:09:04 GMT

Spotify was working great until my iPhone crashed and I had to order a new iPhone. The songs that were synced to my device show up and I can select them, but they won't start playing. Instead it shows the song duration as -:--

Any assistance would be preatly apperciated.

Re: Previous Synced songs won't resync

jeremygoh — Sat, 23 Aug 2014 19:11:01 GMT

@jparrell wrote:

Spotify was working great until my iPhone crashed and I had to order a new iPhone. The songs that were synced to my device show up and I can select them, but they won't start playing. Instead it shows the song duration as -:--

Any assistance would be preatly apperciated.

Pertaining your issue, that seems like it shouldn't happen given what you’ve described (I've tried on my end and it works perfectly fine), I guess your music cache is corrupted, kindly do a clean reinstallation following the steps below:

Click into your Spotify App -> Logout from Spotify (Spotify app Settings -> Logout) -> [If you are on premium and have songs that are on available offline, click here: https://www.spotify.com/sg-en/account/offline-devices/ and remove all devices -> Go to iPhone Settings, General, Usage and Delete the app -> Go to App Store and download the Spotify app again.

Also clear off Safari’s Cache under iPhone/iPad Settings > Safari and Clear all of the caches.

Re: Previous Synced songs won't resync

jparrell — Tue, 02 Sep 2014 18:37:18 GMT

It worked, thanks!

topic Previous Synced songs won't resync in iOS (iPhone, iPad)

Previous Synced songs won't resync

Re: Previous Synced songs won't resync

Re: Previous Synced songs won't resync