topic Cannot see my saved songs and albums in my iphone in iOS (iPhone, iPad)

Cannot see my saved songs and albums in my iphone

beatMiguel — Thu, 21 Aug 2014 15:59:23 GMT

Hi,

I can´t find anyone in the forum with the same problem... I've been using for months the saved songs/albums features both in my laptop and iphone 4, also using the offline listening for the phone... But today, all my saved songs and albums have disappeared from my iphone's app, whereas I can still see them in my laptop. I've tried even re-installing the app, but the problem persists. Any ideas?

Thanks!

Re: Cannot see my saved songs and albums in my iphone

jeremygoh — Sat, 23 Aug 2014 18:56:26 GMT

@beatMiguel Are those tracks still missing? It should appear after some time..

Re: Cannot see my saved songs and albums in my iphone

beatMiguel — Sun, 24 Aug 2014 16:00:52 GMT

@jeremygoh Yes, they're still missing... :S

Re: Cannot see my saved songs and albums in my iphone

jeremygoh — Sun, 24 Aug 2014 17:16:38 GMT

@beatMiguel

I guess your music cache is corrupted, kindly do a clean reinstallation following the steps below:

Click into your Spotify App -> Logout from Spotify (Spotify app Settings -> Logout) -> [If you are on premium and have songs that are on available offline, click here: https://www.spotify.com/sg-en/account/offline-devices/ and remove all devices -> Go to iPhone Settings, General, Usage and Delete the app -> Go to App Store and download the Spotify app again.

Also clear off Safari’s Cache under iPhone/iPad Settings > Safari and Clear all of the caches.