Spotify linked to wrong Facebook

ERINMILLAR — Fri, 22 Aug 2014 09:09:20 GMT

I am now paying for Katy Gillespie to use spotify premium despite her not being logged in on my phone at the time of using the auto connect to Facebook. I have been changed £9.99, please can this be cancelled or refunded as I wish my own account up be premium. Katy was not logged in on my phone at the time so I didn't even notice the wrong name!! Help!!

Re: Spotify linked to wrong Facebook

kbrooksc — Fri, 22 Aug 2014 12:30:39 GMT

Hey there! I recommend using this link first to disconnect from Facebook. If that doesn't do the trick for you, I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.

Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email. This will assign your case to a Spotify rep and you should hear back within 24 hours.

Cheers!

topic Spotify linked to wrong Facebook in iOS (iPhone, iPad)

Spotify linked to wrong Facebook

Re: Spotify linked to wrong Facebook