topic Re: App crashes when attempting log in. in iOS (iPhone, iPad)

App crashes when attempting log in.

Parches — Tue, 26 Aug 2014 21:32:50 GMT

I looked but couldn't find an identical problem on the forums.

Every time I open Spotify on my iPhone, it gives me the Slogin screen, and then when I go to Log In and hit Log in with Facebook, the phone jumps to the Facebook app as if to authenticate, comes back to Spotify with the '...' dialog, and crashes. Has been happening for about a month.

iPhone 5 with iOS 7.1.2

Spotify 1.6.0

I have a Premium account, if that makes a difference.

Re: App crashes when attempting log in.

kbrooksc — Tue, 26 Aug 2014 23:56:22 GMT

Hi there! The best course of action here would be to try a clean reinstallation of the application.

Give this a shot and let us know if it works. Cheers!

Re: App crashes when attempting log in.

Parches — Wed, 27 Aug 2014 01:51:25 GMT

Thanks for the reply! I had tried that before, and just tried it again; it didn't work unfortunately...

Re: App crashes when attempting log in.

kbrooksc — Wed, 27 Aug 2014 02:55:14 GMT

Hmm....if the clean install didn't work, then I recommend reaching out directly to Spotify Support. They can be reached through their Twitter Page @SpotifyCares or through the online contact form.

Make sure to check your inbox and junk folder for an email from Spotify. Once you get it, make sure to reply back right away, even if it says it's from a "no-reply" email. This will assign your case to a Spotify rep and you should hear back within 24 hours.

Cheers!