topic app crashes in iOS (iPhone, iPad)

iOS 8 Support?

glopater — Wed, 17 Sep 2014 21:54:09 GMT

Updated to ios 8 today and Spotify crashes every time when trying to open. I have the latest version of Spotify as well. I have also reset my phone on top of deleting and reinstalling the app. Just wanted to put this up to get the issue noticed.

iOS 8 Support When?

KristopherSteel — Wed, 17 Sep 2014 17:59:07 GMT

Since B2 of iOS 8 - Spotify has not worked. Do you all plan on addressing this issue anytime soon? I mean, $9.99 and no working app on my phone is always a wonderful thing. 😞

Spotify not opening on iPhone after ios8 update

Josh1980 — Wed, 17 Sep 2014 21:51:47 GMT

Re: iOS 8 Support When?

josemiguelveraa — Wed, 17 Sep 2014 21:55:21 GMT

Dude, I am losing my $h&t!

I use Spotify all day every day on my phone and now it is not working. If I was going to know that iOS 8 was going to break Spotify I would have waited. ><

Re: iOS 8 Support?

MattSuda — Wed, 17 Sep 2014 22:25:36 GMT

For me Spotify is working just fine for iOS 8.

However, other users have stated that they are also expereicning crashing problems with version 1.7 of the app.

The official statement from Spotify as foud here is:

"Hey everyone, Spotify staff here. Our teams are still on the case and believe they've identified the main issue here.

The fix won't be pushed in the next Spotify iOS app update but hopefully it will be in the following one. We will keep you updated here as always.

If you have further questions about the service please get in touch through our contact form. Thanks everyone for your understanding while we work on this for you."

Also, @SpotifyCares on Twitter says an update is coming soon for better iOS 8 support. For me though, 1.7 works using iOS 8, so I think there is a different problem all together that is causing the crashing.

Re: iOS 8 Support?

glopater — Wed, 17 Sep 2014 23:11:47 GMT

I find that extremely hard to believe since there are so many users on here complaining about the same issue. And now we're expected to wait for a possible fix for this app breaking bug until the update after the update that releases, which will not address the issue either? Is there a way to get credited back money paid since I am unable to do what I'm paying for?

Re: iOS 8 Support?

BlackSpider — Thu, 18 Sep 2014 00:28:20 GMT

All free apps are updated for iOS8 and Spotify doesn't work. I don't understand why don't fix it.

Re: iOS 8 Support?

RyanMiller — Thu, 18 Sep 2014 00:46:23 GMT

I too am having an issue. Just updated to iOS 8 and when manually moving from song to song in a playlist the app crashes and closes. For example I tap one song, then tap another one, then maybe on the third or fourth tap it crashes.

Re: iOS 8 Support When?

MichalKral — Thu, 18 Sep 2014 03:55:54 GMT

iPhone 4S, iOS 8, Spotify crashes

Re: iOS 8 Support?

ligagaga — Thu, 18 Sep 2014 06:07:57 GMT

Hi. I am located in Singapore and updated my Iphone 5s (this morning)to iOS8 and spotify does not work. My IPAD Air is also facing the same issue. I am forced to use ear plugs at a noisy caffe instead of listing to my playlist. I do hope you will fix this ASAP.

Re: iOS 8 Support?

linseymuir — Thu, 18 Sep 2014 08:08:20 GMT

I uninstalled Spotify to do iOS 8 update.. Reinstalled Spotify and it crashes before it even loads up so I can't access Spotify whatsoever. It is getting very frustrating as I tried everything to fix it and it still doesn't seem to even load up!

Re: Spotify not opening on iPhone after ios8 update

dapkevicius — Thu, 18 Sep 2014 08:12:54 GMT

Hi. I do have the same problem, - after upgrading to iOS 8, Spotify doesn't open on my phone - app crashes. Help wanted.

Re: iOS 8 Support?

daftjump — Thu, 18 Sep 2014 08:14:34 GMT

Same here, updated to iOS 8 a few hours ago and since then Spotify just doesn't start. I mean, tapping on the icon just the logo appears for say 10 seconds and then crashes. I tried to reboot the phone, closing all the apps, reinstalling Spotify but still nothing. Paying for the premium service for.....a crashing app? Please fix asap, cant' live without

Re: iOS 8 Support?

rachsirud — Thu, 18 Sep 2014 09:43:46 GMT

Same here. 10 seconds logo then the app closes. £9.99 a month, I hope it is fixed soon, However, strangely, the app works fine on my updated iPad Mini .

Re: iOS 8 Support?

mrboo — Thu, 18 Sep 2014 12:12:11 GMT

This is Gabriele from Italy.
Currently using iOS 8 with an iPhone 5S and Spotify it's still crashing.
That's disappointing: i'm waiting a working release since July (i'm a paying subscriber but i can't still use spotify on mobile since then).
3 Month without the mobile access... i'm just questioning myself why i'm still a subscriber.
I love (or maybe loved) spotify, but i don't like slow responses on heavy bug such this.

Re: iOS 8 Support?

DB124 — Thu, 18 Sep 2014 12:33:06 GMT

Same here, iPhone 5S and iOS 8.

On my 4S and iOS 8 it runs perfect.

Re: Spotify not opening on iPhone after ios8 update

vcuenca — Thu, 18 Sep 2014 12:42:30 GMT

Same problem here!!! need some help!

Re: iOS 8 Support?

mrboo — Thu, 18 Sep 2014 12:45:11 GMT

Here's a crash log.

Hope you solve it as quickly as possible: i'm getting really upset.

http://pastebin.com/HPKGWf4x

Re: Spotify not opening on iPhone after ios8 update

JALLEnet — Thu, 18 Sep 2014 12:46:28 GMT

I have the same problem om my 5S 😞

Reistalled the app was no solution...

Re: iOS 8 Support?

Kkjj — Thu, 18 Sep 2014 12:47:35 GMT

I have an iPhone 5s and since updating to iOS 8 spotify just crashes after trying to load for 10 seconds. Please fix soon!