topic Re: iPhone 5 - crash on startup in iOS (iPhone, iPad)

iPhone 5 - crash on startup

Djgottlieb — Tue, 23 Sep 2014 12:53:21 GMT

iPhone 5 with iOS 8 update. Spotify crashes on startup before app opens. Several attempts to reinstall app but same issue.

Re: iPhone 5 - crash on startup

Jordi — Tue, 23 Sep 2014 13:14:29 GMT

Hi there

Try following these steps posted by SpotifyCares: https://twitter.com/SpotifyCares/status/513045543720079360

If that doesn't work try switching to airplane mode and then run Spotify.

Let me know if that worked or not 🙂

Re: iPhone 5 - crash on startup

Djgottlieb — Tue, 23 Sep 2014 15:06:00 GMT

That did the trick! Thank you very much!!

Re: iPhone 5 - crash on startup

jd091 — Tue, 23 Sep 2014 15:11:45 GMT

Hello,

I'm having this problem on my iphone 5S, upgraded to ios8. The language/settings trick did not work, neither did changing to airplane mode. Airplane mode got me a little further on the loading screen, but crashes as soon as the app seems to "load". Completely broken app right now. Anyone else not have the language/region trick working?

Re: iPhone 5 - crash on startup

Peter_M — Wed, 24 Sep 2014 10:47:41 GMT

I am also very very unhappy about this bug since it is known to Spotify since month; it has occurred first time with beta ios8.

Anyhow, I have figured out that at least on my 5S this bug is somehow random. The "workaround" is nonsense. May be it was successful one time but I am sure not a second time.

The thing I have observed is that Spotify checks the conditions of the mobile device upon start, like e.g. the time/date - just to check your off-line time etc. I have manipulated the gen settings here, bcs. this is essential for Spotify. BTW similar to WiFi on/of or flight mode on/of. And here I was successfull after changing the day about 4 days back and the music is back alive. What I have done then is to go off-line and not to quit the Spotiffy program anymore in order to let the program re-check the condions of the phone.

Now I am sitting around waiting for somebody to kill successfully this **bleep**ty bug - it more than a bug, it is an desaster which could have been avoided by proper communication and higher level of feeling responsible.

Re: iPhone 5 - crash on startup

mikkotrumpet — Wed, 24 Sep 2014 11:03:32 GMT

Hello!

My Spotify app still doesn´t work on my iPhone 5s after installing the iOS 8. I tried the aeroplane mode and changing the language settings.

It crashes every time I try to open the app. It is frustrating because I use Spotify mostly with my iPhone and I am a Premium user. I should get my money back for not being able to use the Spotify for almost two weeks now...

-Mikko Pettinen

Re: iPhone 5 - crash on startup

Fae11 — Wed, 24 Sep 2014 11:34:24 GMT

Hello, I have the same problem, I have an iPhone 4 and I'm a premium user. When I try to open the app, it crashs and I must download it again and download the playlists too. I want my money back. It is not a solution change to airplane mode the cellphone, the app must work correctly in any mode.
Thanks

Re: iPhone 5 - crash on startup

mikkotrumpet — Wed, 24 Sep 2014 12:00:26 GMT

Now it works! I uninstalled the app, then changed the language settings to English from Finnish, then re-installed the app and it opened nicely. Then I changed the language settings back to Finnish and the Spotify still worked. Great!

Re: iPhone 5 - crash on startup

Babutski — Fri, 19 Dec 2014 17:21:23 GMT

Same issue, this was the only way for me to get it to work again!

Thank you!

Re: iPhone 5 - crash on startup

GiGi20 — Sun, 30 Aug 2015 16:24:24 GMT

It works!! I changed to airplane mode and turned my wifi on and it work immediately! Thanks