topic Re: Sync Problem in iOS (iPhone, iPad)

Sync Problem

dickyjacobs — Mon, 13 Oct 2014 21:13:48 GMT

Hi all,

Recently when putting some albums in my starred playlist and downloading them for offline use they don't actually appear to download (i.e the little green arrow next to the song name) whereas all my other music is synced for offline use.

Any ideas?

Re: Sync Problem

Jordi — Mon, 13 Oct 2014 21:18:45 GMT

Hi there,

How much disk space do you have left on your device? Settings -> General -> About (Capacity/Available).

Spotify requires at least 1GB disk space to sync.

Re: Sync Problem

dickyjacobs — Mon, 13 Oct 2014 21:23:55 GMT

I have 5GB left, want me to attach a screenshot of what I mean?

Re: Sync Problem

dickyjacobs — Mon, 13 Oct 2014 21:32:22 GMT

Here is what I mean.

Re: Sync Problem

Jordi — Mon, 13 Oct 2014 21:34:00 GMT

That icon means that the song has been successfully downloaded for offline usage.

Re: Sync Problem

dickyjacobs — Mon, 13 Oct 2014 21:34:43 GMT

Yes I know, but like I said above, I've set my whole playlist to download for offine play but only some have the green arrow.

Re: Sync Problem

Jordi — Mon, 13 Oct 2014 22:10:21 GMT

Could you try doing a full reinstallation of the app?

Re: Sync Problem

Peter__ — Tue, 14 Oct 2014 12:51:47 GMT

Is the available offline slider on that playlist definitely on? Normally you get a grey arrow when it is trying to sync.

Re: Sync Problem

dickyjacobs — Tue, 14 Oct 2014 13:01:52 GMT

Yes Peter it is on, I think I have reolved it. It was to do with the local files I had on my phone which I had moved from my computer.