topic Re: Offline problem in iOS (iPhone, iPad)

Offline problem

Kat78 — Sat, 25 Oct 2014 10:05:49 GMT

Hi everyone,

I had a list of tunes available offline. I downloaded a few more tunes which were not made available offline so I deactivated the offline mode to go back ok it, I thought it would make those songs available. But it didn't, and now only 4 tunes are available. Though those which were before still have the small icon on the left, but it's grey, not green.

What can I do to get them offline again?

Thanks so much

Re: Offline problem

Peter__ — Sat, 25 Oct 2014 11:56:15 GMT

Weird, how much free storage space do you have left on your device?

Re: Offline problem

Daniel — Sat, 25 Oct 2014 13:36:47 GMT

If you clear the cache from within the app you should then be able to re-download them

Re: Offline problem

Kat78 — Sat, 25 Oct 2014 22:34:00 GMT

Peter I've got 1.1GB left. I tried to delete and re-download the app, the result is worse: now I have no music available offline but all the tunes still have the grey icon on the left...
I am on iphone 4, how can I clear the cache from within the app?

Thanks

Re: Offline problem

Peter__ — Mon, 27 Oct 2014 12:00:35 GMT

There is no clear cache from inside the app on iOS, re-installing will have done it anyways. Is it possible to free up a little more space? I'm wondering is that the issue.