topic Problem on iPhone 5 in iOS (iPhone, iPad)

Problem on iPhone 5

tmack — Thu, 11 Dec 2014 07:35:23 GMT

Hi,

I updated my spotify to version 2.1.0 on the 8th Dec on my iphone 5 (I am on version iOS 8.1.2).

Since i updated when I try to open the app it pops up in a black screen and then shuts off.

It does this no matter how many times i try to open the app.

There is no error message or anything like that.

Never had an issue before this update to 2.1.0 (2.0.0 worked fine)

Thanks

Re: Problem on iPhone 5

Amarro — Thu, 11 Dec 2014 11:14:23 GMT

Hello and welcome to the community! 🙂

im really sorry for your problem. have you already tried to reinstall the application?

Please tell me if this doesn't work afterwards.

good luck!

Re: Problem on iPhone 5

Josh — Thu, 11 Dec 2014 11:15:10 GMT

Hello @tmack, welcome to the community!

Have you tried a clean install? You can follow the instructions here to do that 🙂

Re: Problem on iPhone 5

Flixx — Thu, 11 Dec 2014 15:40:45 GMT

Hi there and welcome to the Spotify Community.

Possibly version 2.2.0 which is launched 2 hours ago will fix this problem. If not, please try to reinstall the application as already mentioned here.

If you have any questions, feel free to ask.